Your Security

Stanford FCU exists to improve the financial lives of our members

That starts by ensuring the safety and security of your personal information, your privacy and your accounts. The information and tips below can help protect your identity and your good credit.

Computer security

In addition to the security measures that protect your information and accounts, it’s important that you maintain the security of your devices so that others cannot access your personal and financial information.

If you’re using our Online Banking in a public place, remember to log out when you finish by clicking “Logout”. Future transactions will require the user name and password. For added security after logging out, you should also close your browser.

Identity theft

Identity theft continues to threaten millions of U.S. consumers each year. Here are some basic tips to protect yourself:

  • Shred all documents that contain personal information like your Social Security number and credit card numbers.
  • Monitor your credit report to ensure that no one has opened accounts in your name—get a free copy annually at annualcreditreport.com. Because all three credit bureaus participate, you can request one at a time from each bureau to monitor your credit throughout the year.
  • Place a free temporary or permanent security freeze on your credit files so no one can open new accounts in your name—then unfreeze as needed. You’ll need to contact each credit bureau separately:

Card security

Stanford FCU has services available to protect your debit and credit cards. You’re automatically enrolled to receive fraud alerts via text, email and phone call whenever our automated fraud monitoring system detects suspicious activity. You can also freeze and unfreeze your cards if they’re misplaced or you won’t be using them for a while. Log into Online or Mobile Banking and click Card Management to see all the tools available.

Lost or stolen cards

If your card is lost or stolen, please call 888.723.7328. If you see suspicious or unauthorized charges to your card, you can click on the transaction in Online or Mobile Banking to dispute it.

Let us know before traveling

To avoid card interruptions while traveling, be sure to let us know your travel dates prior to your trip. Log into Online or Mobile Banking, click Card Management then Submit Travel Notice, then follow the prompts. List all areas you may be visiting, including any layover cities. Once the travel notice is submitted, you’ll receive a secure confirmation message. Please allow one business day for processing. The more advance notice you can provide, the better.

Card security

  • Treat your card like cash and keep it in a secure location
  • Don’t write your Personal Identification Number (PIN) on your card or keep it with your card
  • Don’t lend your card or give your PIN to anyone—not even a Stanford FCU employee
  • Use an ATM in a well-lighted location that is free of shrubbery
  • Always shield the ATM keypad, so that anyone waiting to use the ATM cannot see you enter your PIN
  • Never count cash at the machine; wait until you’re in a secure place
  • Always check the total of each transaction before you sign the sales slip, and never sign one without a dollar amount
  • Check your monthly statement for accuracy and/or suspicious charges
  • Shred your receipts after verifying the transactions
  • Keep records of all of your cards, including the contact information for each issuer
  • Report lost or stolen cards immediately at 888.723.7328
  • If your card is stolen, notify the police department, as well