Your Security
That starts by ensuring the safety and security of your personal information, your privacy and your accounts. The information and tips below can help protect your identity and your good credit.
In addition to the security measures that protect your information and accounts, it’s important that you maintain the security of your devices so that others cannot access your personal and financial information.
If you’re using our Online Banking in a public place, remember to log out when you finish by clicking “Logout”. Future transactions will require the user name and password. For added security after logging out, you should also close your browser.
Identity theft continues to threaten millions of U.S. consumers each year. Here are some basic tips to protect yourself:
Stanford FCU has services available to protect your debit and credit cards. You’re automatically enrolled to receive fraud alerts via text, email and phone call whenever our automated fraud monitoring system detects suspicious activity. You can also freeze and unfreeze your cards if they’re misplaced or you won’t be using them for a while. Log into Online or Mobile Banking and click Card Management to see all the tools available.
If your card is lost or stolen, please call 888.723.7328. If you see suspicious or unauthorized charges to your card, you can click on the transaction in Online or Mobile Banking to dispute it.
To avoid card interruptions while traveling, be sure to let us know your travel dates prior to your trip. Log into Online or Mobile Banking, click Card Management then Submit Travel Notice, then follow the prompts. List all areas you may be visiting, including any layover cities. Once the travel notice is submitted, you’ll receive a secure confirmation message. Please allow one business day for processing. The more advance notice you can provide, the better.