Identity theft

Identity theft continues to threaten millions of U.S. consumers each year. Here are some basic tips to protect yourself:

• Shred all documents that contain personal information like your Social Security number and credit card numbers.
• Monitor your credit report to ensure that no one has opened accounts in your name—get a free copy annually at annualcreditreport.com. Because all three credit bureaus participate, you can request one at a time from each bureau to monitor your credit throughout the year.
• Place a free temporary or permanent security freeze on your credit files so no one can open new accounts in your name—then unfreeze as needed. You’ll need to contact each credit bureau separately:
  • Visit Equifax or call 800.685.1111
  • Visit Experian or call 888.397.3742
  • Visit TransUnion

Card security

Stanford FCU has services available to protect your debit and credit cards. You’re automatically enrolled to receive fraud alerts via text, email and phone call whenever our automated fraud monitoring system detects suspicious activity. You can also freeze and unfreeze your cards if they’re misplaced or you won’t be using them for a while. Log into Online or Mobile Banking and click Card Management to see all the tools available.

Lost or stolen cards

If your card is lost or stolen, please call 888.723.7328. If you see suspicious or unauthorized charges to your card, you can click on the transaction in Online or Mobile Banking to dispute it.

Let us know before traveling

To avoid card interruptions while traveling, be sure to let us know your travel dates prior to your trip. Log into Online or Mobile Banking, click Card Management then Submit Travel Notice, then follow the prompts. List all areas you may be visiting, including any layover cities. Once the travel notice is submitted, you’ll receive a secure confirmation message. Please allow one business day for processing. The more advance notice you can provide, the better.