Your Security
That starts by ensuring the safety and security of your personal information, your privacy and your accounts. The information and tips below can help protect your identity and your good credit.
Scammers will reach out to you by phone, email, text and even social media. They can spoof the Stanford FCU phone number or use the Stanford FCU name and logo. They often try to alarm you by telling you that your account or card has been compromised. If you ever get a call that asks for your private financial data you should immediately be suspicious—hang up and call Stanford FCU directly—don’t use the phone number the caller provided, contact Stanford FCU at the main line 888.723.7328.
Stanford FCU will never call you and ask for…
Always stay alert. If something seems off, be suspicious and do more research. Whether it’s a romance scam, a fraudster pretending to be the IRS or law enforcement, or someone calling from Amazon, do not ever provide or confirm your personal information, send money or gift cards, or allow a tech support caller to remotely access your computer.
In addition to the security measures that protect your information and accounts, it’s important that you maintain the security of your devices so that others cannot access your personal and financial information.
Identity theft continues to threaten millions of U.S. consumers each year. Here are some basic tips to protect yourself and recover from identity theft:
Stanford FCU has services available to protect your debit and credit cards. You’re automatically enrolled to receive fraud alerts via text, email and phone call whenever our automated fraud monitoring system detects suspicious activity. You can also freeze and unfreeze your cards if they’re misplaced or you won’t be using them for a while. All of our debit and credit card management tools are located in Online and Mobile Banking under Services.
If your card is lost or stolen, please call 888.723.7328. If you see suspicious or unauthorized charges to your card, you can click on the transaction in Online or Mobile Banking to dispute it.
To avoid card interruptions while traveling, be sure to let us know your travel dates prior to your trip. Log into Online or Mobile Banking, click Services > MORE OPTIONS > Travel Notification and follow the prompts. List all areas you may be visiting, including any layover cities. Once the travel notice is submitted, you’ll receive a secure confirmation message. Please allow one business day for processing. The more advance notice you can provide, the better.