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Live Chat

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Monday – Friday:
9 AM – 5 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed
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Virtual Branch

Schedule a call or Zoom meeting with a Member Advisor.
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Secure Message

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Phone

Lost or Stolen Debit or Credit Card (domestic calls): 800.234.5354opens phone dialer
Lost or Stolen Debit or Credit Card (international collect): 303.967.1090opens phone dialer
SelectRewards – Rewards Point Totals: 855.896.9718opens phone dialer
Debit or Credit Card Activation: 888.691.8661opens phone dialer
Debit or Credit Card PIN Selection: 888.891.2435opens phone dialer

Department fax numbers

Business Deposit Services: 866.579.9764
Business Lending: 866.796.8994
Card Services: 866.643.7380
Collections: 866.796.8997
Consumer Lending: 866.799.8106
Corporate Accounting: 866.796.8832
Electronic Financial Services: 866.799.8220
Human Resources: 866.832.9174
Loan Payoff Requests: 866.743.3151
New Accounts: 844.532.2974
Real Estate: 866.796.8992

Mail

U.S. Postal

P.O. Box 10690
Palo Alto, CA 94303-0843

Deliveries & Courier

1860 Embarcadero Road
Palo Alto, CA 94303

Supervisory Committee

P.O. Box 10690
Palo Alto, CA 94303-0843
[email protected]create new email

For operations or policy concerns.