Contact Us

Questions about your account?

Live Chat

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Monday – Friday:
9 AM – 5 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed
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Virtual Branch

Drop in during business hours or schedule an appointment to meet on Zoom
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Secure Message

Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

Phone

Local contact: 650.723.2509
Outside the (650) area code: 888.723.7328
Stanford Alumni: 888.371.8584
Bill Pay Member Service: 855.829.6176
Lost or Stolen Debit or Credit Card (domestic calls): 800.234.5354
Lost or Stolen Debit or Credit Card (international collect): 303.967.1090
SelectRewards – Rewards Point Totals: 855.896.9718
Debit or Credit Card Activation: 888.691.8661
Debit or Credit Card PIN Selection: 888.891.2435

Department fax numbers

Business Deposit Services: 866.579.9764
Business Lending: 866.796.8994
Card Services: 866.643.7380
Collections: 866.796.8997
Consumer Lending: 866.799.8106
Corporate Accounting: 866.796.8832
Electronic Financial Services: 866.799.8220
Human Resources: 866.832.9174
Loan Payoff Requests: 866.743.3151
New Accounts: 844.532.2974
Real Estate: 866.796.8992

Mail

U.S. Postal

P.O. Box 10690
Palo Alto, CA 94303-0843

Deliveries & Courier

1860 Embarcadero Road
Palo Alto, CA 94303

Supervisory Committee

P.O. Box 10690
Palo Alto, CA 94303-0843
[email protected]

For operations or policy concerns.

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