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Visit our COVID19 web page for information about contacting us remotely, branch hours, and help accessing funds from your unemployment (EDD) or Economic Impact Payment (EIP) debit cards. Learn more.

Alert Notification Icon

Visit our COVID19 web page for information about contacting us remotely, branch hours, and help accessing funds from your unemployment (EDD) or Economic Impact Payment (EIP) debit cards. Learn more.

Contact Us

Questions about your account?

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Secure Message

Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

Live Chat

Live Chat

Monday – Friday: 8 AM – 6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
Live Chat

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Email

Please use secure Message for account inquiries.
[email protected]

Phone

Local contact: 650.723.2509
Outside the (650) area code: 888.723.7328
Stanford Alumni: 888.371.8584
FAS-TELL automated phone service: 650.327.8355
Bill Pay Member Service: 855.829.6176
Lost or Stolen Debit or Credit Card (domestic calls): 800.234.5354
Lost or Stolen Debit or Credit Card (international collect): 303.967.1090
SelectRewards – Rewards Point Totals: 855.896.9718
Debit or Credit Card Activation: 888.691.8661
Debit or Credit Card PIN Selection: 888.891.2435

Department fax numbers

Business Deposit Services: 866.579.9764
Business Lending: 866.796.8994
Card Services: 866.643.7380
Collections: 866.796.8997
Consumer Lending: 866.799.8106
Corporate Accounting: 866.796.8832
Electronic Financial Services: 866.799.8220
Human Resources: 866.832.9174
Loan Payoff Requests: 866.743.3151
New Accounts: 844.532.2974
Real Estate: 866.796.8992

Mail

U.S. Postal

P.O. Box 10690
Palo Alto, CA 94303-0843

Deliveries & Courier

1860 Embarcadero Road
Palo Alto, CA 94303

Supervisory Committee

P.O. Box 10690
Palo Alto, CA 94303-0843
[email protected]

For operations or policy concerns.