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Redwood City Branch now open! Visit our COVID-19 web page for information about contacting us remotely, branch hours, and help accessing funds from your unemployment (EDD) or Economic Impact Payment (EIP) debit cards. Learn more.

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Call Us: 888.723.7328 | Live Chat | Schedule an Appointment
Search the Website Personal Business Wealth Management ATM & Branch Locator
Alert Notification Icon

Redwood City Branch now open! Visit our COVID-19 web page for information about contacting us remotely, branch hours, and help accessing funds from your unemployment (EDD) or Economic Impact Payment (EIP) debit cards. Learn more.

Close
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Search the Website Personal Business Wealth Management ATM & Branch Locator

Contact Us

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Give us a call

888.723.7328
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Live Chat

Live Chat

Monday – Friday: 8 AM – 6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
Live Chat

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Email

Please use secure Message for account inquiries.
[email protected]

Phone

Local contact: 650.723.2509
Outside the (650) area code: 888.723.7328
Stanford Alumni: 888.371.8584
FAS-TELL automated phone service: 650.327.8355
Bill Pay Member Service: 855.829.6176
ATM & Branch Locator: 888.748.3266
Lost or Stolen Debit or Credit Card (domestic calls): 800.234.5354
Lost or Stolen Debit or Credit Card (international collect): 303.967.1090
SelectRewards – Rewards Point Totals: 855.896.9718
Debit or Credit Card Activation: 888.691.8661
Debit or Credit Card PIN Selection: 888.891.2435

Department fax numbers

Business Deposit Services: 866.579.9764
Business Lending: 866.796.8994
Card Services: 866.643.7380
Collections: 866.796.8997
Consumer Lending: 866.799.8106
Corporate Accounting: 866.796.8832
Electronic Financial Services: 866.799.8220
Human Resources: 866.832.9174
Loan Payoff Requests: 866.743.3151
New Accounts: 844.532.2974
Real Estate: 866.796.8992

Mail

U.S. Postal

P.O. Box 10690
Palo Alto, CA 94303-0843

Deliveries & Courier

1860 Embarcadero Road
Palo Alto, CA 94303

Supervisory Committee

P.O. Box 10690
Palo Alto, CA 94303-0843
[email protected]

For operations or policy concerns.

More ways to contact us:

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Branch & ATM Locator