Secure Message
Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.
Contact Us
Questions about your account?
Give us a call
Live Chat
Monday – Friday:
9-11 AM & 2-4 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed
Live Chatopens IMAGE file
Please use secure Message for account inquiries.
[email protected]create new email
Phone
Local contact: 650.723.2509opens phone dialer
Outside the (650) area code: 888.723.7328opens phone dialer
Stanford Alumni: 888.371.8584opens phone dialer
Bill Pay Member Service: 855.829.6176opens phone dialer
Lost or Stolen Debit or Credit Card (domestic calls): 800.234.5354opens phone dialer
Lost or Stolen Debit or Credit Card (international collect): 303.967.1090opens phone dialer
SelectRewards – Rewards Point Totals: 855.896.9718opens phone dialer
Debit or Credit Card Activation: 888.691.8661opens phone dialer
Debit or Credit Card PIN Selection: 888.891.2435opens phone dialer
Department fax numbers
Business Deposit Services: 866.579.9764
Business Lending: 866.796.8994
Card Services: 866.643.7380
Collections: 866.796.8997
Consumer Lending: 866.799.8106
Corporate Accounting: 866.796.8832
Electronic Financial Services: 866.799.8220
Human Resources: 866.832.9174
Loan Payoff Requests: 866.743.3151
New Accounts: 844.532.2974
Real Estate: 866.796.8992
U.S. Postal
P.O. Box 10690
Palo Alto, CA 94303-0843
Deliveries & Courier
1860 Embarcadero Road
Palo Alto, CA 94303
Supervisory Committee
P.O. Box 10690
Palo Alto, CA 94303-0843
[email protected]create new email
For operations or policy concerns.
