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Global supply chain issues are impacting delivery times for plastic credit and debit cards. We appreciate your patience and understanding as you wait for your card. A digital version of your card is always available in Online Banking and the mobile app, so you can load it to your mobile wallet, add it to your subscriptions, and shop online. Go to Services > MORE OPTIONS > Digital Card.

Alert Notification Icon

Global supply chain issues are impacting delivery times for plastic credit and debit cards. We appreciate your patience and understanding as you wait for your card. A digital version of your card is always available in Online Banking and the mobile app, so you can load it to your mobile wallet, add it to your subscriptions, and shop online. Go to Services > MORE OPTIONS > Digital Card.

Contact Us

Questions about your account?

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Secure Message

Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

Live Chat

Live Chat

Monday – Friday:
9-11 AM & 2-4 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed
Live Chatopens IMAGE file

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Email

Please use secure Message for account inquiries.
[email protected]create new email

Phone

Lost or Stolen Debit or Credit Card (domestic calls): 800.234.5354opens phone dialer
Lost or Stolen Debit or Credit Card (international collect): 303.967.1090opens phone dialer
SelectRewards – Rewards Point Totals: 855.896.9718opens phone dialer
Debit or Credit Card Activation: 888.691.8661opens phone dialer
Debit or Credit Card PIN Selection: 888.891.2435opens phone dialer

Department fax numbers

Business Deposit Services: 866.579.9764
Business Lending: 866.796.8994
Card Services: 866.643.7380
Collections: 866.796.8997
Consumer Lending: 866.799.8106
Corporate Accounting: 866.796.8832
Electronic Financial Services: 866.799.8220
Human Resources: 866.832.9174
Loan Payoff Requests: 866.743.3151
New Accounts: 844.532.2974
Real Estate: 866.796.8992

Mail

U.S. Postal

P.O. Box 10690
Palo Alto, CA 94303-0843

Deliveries & Courier

1860 Embarcadero Road
Palo Alto, CA 94303

Supervisory Committee

P.O. Box 10690
Palo Alto, CA 94303-0843
[email protected]create new email

For operations or policy concerns.