Chat
Monday – Friday:
9 AM – 5 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed
Chat
Contact Us
Questions about your account?
Give us a call
Virtual Branch
Drop in during business hours or schedule an appointment to meet on Zoom
View options
Secure Message
Already a member? Send us a secure Message through Digital Banking.
Phone
Local contact: 650.723.2509
Outside the (650) area code: 888.723.7328
Stanford Alumni: 888.371.8584
Bill Pay Member Service: 855.829.6176
Lost or Stolen Debit or Credit Card (domestic calls): 800.234.5354
Lost or Stolen Debit or Credit Card (international collect): 303.967.1096
SelectRewards – Rewards Point Totals: 855.896.9718
Debit or Credit Card Activation: 888.691.8661
Debit or Credit Card PIN Selection: 888.891.2435
Department fax numbers
Business Deposit Services: 866.579.9764
Business Lending: 866.796.8994
Card Services: 866.643.7380
Consumer Lending: 866.799.8106
Corporate Accounting: 866.796.8832
Electronic Financial Services: 866.799.8220
Human Resources: 866.832.9174
Loan Payoff Requests: 866.743.3151
Member Solutions: 866.796.8997
New Accounts: 844.532.2974
Real Estate: 866.796.8992
U.S. Postal
P.O. Box 10690
Palo Alto, CA 94303-0843
Deliveries & Courier
1860 Embarcadero Road
Palo Alto, CA 94303
Retail Management
Direct email to management
Please do not include personal account information like your member or account numbers, as email is not a secure channel.
