Devices and passwords

• Don’t log into Digital Banking on a public computer (one you don’t own) or network.
• Update your devices (computer, phone, tablet) with the latest browsers and operating systems.
• Use up to date anti-virus/anti-malware software.
• Use strong passwords, fingerprint or facial recognition.
  • A strong password usually has a mix of letters, numbers and special characters.
  • Biometrics like your fingerprint or facial recognition can help keep your devices secure.
  • Consider using two-factor authentication (2FA) for an extra layer of security. 2FA requires an additional verification device aside from your computer that you control (like your phone or a YubiKey).
• Use a Password Manager (e.g. Bitwarden, 1Password, LastPass, Keeper, etc.).

Email and browsing

• Don’t respond to suspicious emails and don’t click on unknown links.
• If you are suspicious of an email, text or direct message, contact the sender via another method (e.g. telephone).
• Look for secure websites that start with “https” (not “http”).
• Enable two-factor authentication on any account that allows it, especially your email account.
• Be cautious about opening attachments, even if sent by a friend or family member. Their account may have been compromised.

Internet of Things (IoT)

• Internet of Things (IoT) is when everyday devices are connected to the internet. Examples include thermostats, home assistants, lights or appliances.
• If these devices aren’t regularly updated/patched, they could be an entry point into your private WiFi network.
• Security tips for IoT
  • Keep your software up to date, especially your wireless router.
  • Auto-update when possible.
  • Use strong encryption, such as WPA2.
  • Consider setting up a guest network for IoT devices.
  • Change the default usernames and passwords.

Other computer safety tips

• Don’t allow a tech support caller to remotely access your computer.
• Keep your software up to date – use auto update if possible.
• Back up your important files on a regular basis. Consider using a service like IDrive, Backblaze, Carbonite, etc. If backing up locally, use a USB drive and disconnect it from your computer after backing up.