My card is lost or stolen

• Please call us immediately at 888.723.7328.
• You can lock your card in Card Center to prevent it from being used.

I want to dispute a transaction

1. Log into Online Banking or the mobile app (App Store | Google Play)
2. In your Account History, select the 3 dots next to the side of the item you wish to dispute.
3. Select Dispute transactions and follow the prompts to file your dispute. If the Dispute transactions option does not appear, the item may not be disputed using this service, it may still be pending, or it may be past the dispute time frame.

Learn more about disputing transactions.

I want to submit a travel notification

Notifying us of your travels dates and destinations can help avoid card interruptions while traveling.

1. Log into Online Banking or the mobile app (App Store | Google Play)
2. Select Services > Card Center > Travel Notification
3. Fill out the requested information, including the dates, destination and layover cities for your trip.
4. Please allow one business day for processing. The more advance notice you can provide, the better.

Card security

• Treat your card like cash and keep it in a secure location.
• Don’t write your Personal Identification Number (PIN) on your card or keep it with your card.
• Don’t lend your card or give your PIN to anyone—not even a Stanford FCU employee.
• Report lost or stolen cards immediately at 888.723.7328. You can also notify the police department.

ATM security

• Be aware of your surroundings, including people loitering near the ATM.
• Use an ATM in a well-lit location without places for people to hide.
• Always shield the ATM keypad, so that anyone waiting to use the ATM cannot see you enter your PIN.
• Never count cash at the machine; wait until you’re in a secure place.
• If you’re using a tap feature for your card, make sure you end the transaction on the ATM and log out before leaving.

Account security

Card Center is your one-stop shop in Online Banking and the mobile app for managing your cards:

• In Online Banking, select Services > Card Center.
• In the mobile app, select the Card Center tab on the bottom.

Did you know? If you have a debit or credit card with Stanford FCU, you’re automatically enrolled to receive fraud alerts via text, email and phone call whenever our automated fraud monitoring system detects suspicious activity.

Other account safety tips

• Always check your monthly statement for accuracy and/or suspicious charges.
• You can set spending limits or lock and unlock your card in Card Center.
• Shred your receipts after verifying the transactions.
• Keep records of all your cards, including the contact information for each issuer.
• Always check the total of each transaction before you sign a receipt, and never sign one without a dollar amount.