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If you believe the charges are fraudulent, please call us immediately at 888.723.7328 so we can block your card and prevent additional fraud.
If you participated in the transaction(s), we will not need to close your card. Please contact the merchant in question and try to resolve the discrepancy. If you start with us, the dispute may not be honored by the merchant if they were not contacted and given the opportunity to resolve the issue first.
If you are unable to resolve the dispute, or if the transactions were not made by you or a family member, then you can dispute a transaction online.
Steps to dispute a debit or credit card transaction (or watch our how-to video)
Note: In order to preserve your rights, you MUST submit your dispute documentation within 60 days of the date of the statement that the transaction(s) appeared.
You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.
Dispute a Zelle or ACH transaction
Watch video tutorial:
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