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Join NowStart enjoying benefits as a member today!
Join NowStart enjoying benefits as a member today!
Join NowStart enjoying benefits as a member today!
Join NowStart enjoying benefits as a member today!
Join NowIf you believe the charges are fraudulent, please call us immediately at 888.723.7328 so we can block your card and prevent additional fraud.
If you participated in the transaction(s), we won’t need to close your card. Please contact the merchant in question and try to resolve the discrepancy. If you start with us, the dispute may not be honored by the merchant if they weren’t contacted and given the opportunity to resolve the issue first.
If you’re unable to resolve the dispute, or if the transactions were not made by you or a family member, then you can dispute a transaction online.
Steps to dispute a debit or credit card transaction
Note: In order to preserve your rights, you MUST submit your dispute documentation within 60 days of the date of the statement that the transaction(s) appeared.
You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.
Click here to dispute a Zelle® or ACH transaction.
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Just download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.
Learn more about the convenient services offered through Digital Banking.
Secure Message
Already a member? Send us a secure Message through Digital Banking. Just Login with your existing Login ID and Password.
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Saturday: 10 AM – 3 PM PT
Sunday: Closed
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