What should I do if I disagree with charges posted to my account?

If you believe the charges are fraudulent, please call us immediately at 888.723.7328 so we can block your card and prevent additional fraud.

If you participated in the transaction(s), we will not need to close your card. Please contact the merchant in question and try to resolve the discrepancy. If you start with us, the dispute may not be honored by the merchant if they were not contacted and given the opportunity to resolve the issue first.

If you are unable to resolve the dispute, or if the transactions were not made by you or a family member, then you can dispute a card transaction online:

  1. Log into Online or Mobile Banking
  2. In your Account History, select the 3 dots next to the side of the item you wish to dispute. Select Dispute transactions and follow the prompts to file your dispute. If the Dispute transactions option does not appear, the item may not be disputed using this service or it may be past the dispute time frames.
    Please complete the dispute form in its entirety to ensure there are no delays processing your case. Provide as much detail as possible to expedite your case. If you have any documents to support your claim, they can be added to your case during this process.
  3. If you have multiple items to dispute, you can select the 3 dots at the top of your account history (next to the download option).
  4. You can follow the status of your case by viewing the Red flag in your account history.

Note: In order to preserve your rights, you MUST submit your dispute documentation within 60 days of the date of the statement that the transaction(s) appeared.

You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.


Haven’t signed up for Online Banking yet?

You can view your account history, transfer funds between your accounts, make a loan payment, access Bill Pay and eStatements…and more!

Sign up for Online Banking today to handle all your personal banking in one convenient and secure place.


Need access to your accounts on the go?

Just download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.



Learn more about the convenient services offered through Online and Mobile Banking.

Contact us for personalized assistance

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