What should I do if I disagree with charges posted to my account?

If you believe the charges are fraudulent, please call us immediately at 888.723.7328 so we can block your card and prevent additional fraud.

If you participated in the transaction(s), we will not need to close your card. Please contact the merchant in question and try to resolve the discrepancy. If you start with us, the dispute may not be honored by the merchant if they were not contacted and given the opportunity to resolve the issue first.

If you are unable to resolve the dispute, or if the transactions were not made by you or a family member, then you can dispute a transaction online.

Steps to dispute a debit or credit card transaction (or watch our how-to video)

Log into Online Banking or the mobile app
In your Account History, select the 3 dots next to the side of the item you wish to dispute. Select Dispute transactions and follow the prompts to file your dispute. If the Dispute transactions option does not appear, the item may not be disputed using this service, it may still be pending, or it may be past the dispute time frame.
Please complete the dispute form in its entirety to ensure there are no delays processing your case. Provide as much detail as possible to expedite your case. If you have any documents to support your claim, they can be added to your case during this process.
If you have multiple items to dispute, you can select the 3 dots at the top of your account history (next to the download option).
You can follow the status of your case by viewing the Red flag in your account history.

Note: In order to preserve your rights, you MUST submit your dispute documentation within 60 days of the date of the statement that the transaction(s) appeared.

You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.

Dispute a Zelle or ACH transaction