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Learn the ins and outs of fraud prevention with our Fraud Prevention Center.

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Learn the ins and outs of fraud prevention with our Fraud Prevention Center.

What should I do If I’m locked out of Online Banking?

If you enter incorrect login information several times in a row, your account will be locked for security reasons. Once your account has been locked, you can unlock it yourself with the Unlock link located right below the login box. Complete the information on the form correctly, and your login will be unlocked immediately. Note: If you accidentally locked your login because you forgot your password, be sure to use the Forgot Password link after unlocking your login.

If you do not remember your password after the first or second attempt, you can reset it yourself by clicking on the Forgot Password link just below the login boxes.

You will then choose a verification method by which a Secure Access Code will be sent to you. Once you enter the Secure Access Code, you will be able to change your password. This ensures that a fraudulent person is not trying to gain access to your accounts. Never share this Code with anyone, including people claiming to be from Stanford FCU!

You can change your passwords any time within Online or Mobile Banking by choosing Settings > Security Preferences > Change Password.


Skip the passwords and use Mobile Banking with touch or face ID!

Mobile Banking is a great solution for those of us who struggle with passwords. Log in once, set up touch or face ID, and you can quickly log in and out of your account. Download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.



Learn more about the convenient services offered through Online and Mobile Banking.

Contact us for personalized assistance

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Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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Saturday: 10 AM – 3 PM PT
Sunday: Closed

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