Please call us immediately us at 888.723.7328 to close your card, prevent additional fraud charges, and request a new card.

Steps to dispute a debit or credit card transaction

1. To dispute transactions from Digital Banking, go to Card Center, then select Dispute Transactions.
2. Select Dispute Transactions again, then select the account associated with the dispute.
3. Complete the steps to give more details on the reason for the dispute. You’ll also have a chance to upload any relevant documents.
4. To track ongoing disputes, go to Card Center > Dispute Transactions, then select Track Dispute.
5. You’ll be able to view your claim status and any communications about your case. You can also upload more documents or withdraw a case.

Note: In order to preserve your rights, you MUST submit your dispute documentation within 60 days of the date of the statement that the transaction(s) appeared.

You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.

Haven’t signed up for Digital Banking yet?

Our Digital Banking service provides a secure and trusted way for you to access your accounts anywhere and anytime. Digital Banking lets you manage your accounts and cards, make transfers, pay your bills, deposit checks with your phone and so much more! And the best part? It’s free!

Learn more about the convenient services offered through Digital Banking, or sign up today!

For access on the go, just download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.

Learn more about the convenient services offered through Digital Banking.