Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.
Please call us immediately us at 888.723.7328 to close your card, prevent additional fraud charges, and request a new card.
Then you can follow these steps to dispute a card transaction:
You can follow the status of your case by viewing the Red flag in your account history.
Note: In order to preserve your rights, you MUST submit your dispute documentation within 60 days of the date of the statement that the transaction(s) appeared.
You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.
Haven’t signed up for Online Banking yet?
Our Online and Mobile Banking service provides a secure and trusted way for you to access your accounts anywhere and anytime. Online and Mobile Banking lets you manage your accounts and cards, make transfers, pay your bills, deposit checks with your phone and so much more! And the best part? It’s free!
For access on the go, just download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.