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Four branches are now open to serve your needs: Medical Center is open M-W 9-5 and Th-F 7:30-5. University Avenue and Pampas Lane are open M-F 9-5 and Saturdays 9-4. Embarcadero Road is open M-F from 8-5. Our Redwood City and Tresidder Branches remain closed. All other banking services continue as usual. Contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

Alert Notification Icon

Four branches are now open to serve your needs: Medical Center is open M-W 9-5 and Th-F 7:30-5. University Avenue and Pampas Lane are open M-F 9-5 and Saturdays 9-4. Embarcadero Road is open M-F from 8-5. Our Redwood City and Tresidder Branches remain closed. All other banking services continue as usual. Contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

Login Help

General login questions

For security reasons, first-time users will need to chat with us on Live Chat, or call us at 888.723.7328 so we can verify your identity before providing you with a Login ID and temporary password. Once you have your Login ID, you can use the forgot password link to reset your own password.

What are the password requirements?

Your password must be at least 8 characters, no more than 30 characters, and must contain a minimum of one number.

What is a secure access code?

A secure access code is a 6-digit number required for a first-time login, and for devices that are not registered with Stanford FCU’s Online or Mobile Banking. This security measure helps ensure that unauthorized users can’t get access to your accounts. You can choose to receive this secure access code via text or phone call.

Will the secure access code expire?

Yes. You should use the code right away to log in. If your code expires, you can request another secure access code. If you have any issues, please contact us on Live Chat, or call us at 888.723.7328.

What if I don’t have access to the phone number you listed to send the secure access code?

We can only send a secure access code to a phone number that we have on file for you. If you need immediate access, please contact us on Live Chat, or call us at 888.723.7328 so we can verify your identity.

I already registered my device, why do I have to do it again?

There are several reasons that you may need to re-register a browser or device:

  • Your browser settings are configured to delete cookies
  • Your browser cookies for Online Banking were removed
  • You use a browser plugin that automatically removes browser cookies when you close the browser
  • Your account requires a secure access code each time you log in
  • You logged in with a different browser on the same registered computer/device
  • You deleted and reinstalled the Mobile Banking application
  • For security reasons, we might have reset all active registrations for all users