Why did I receive a call from your Fraud Prevention Center? - Stanford Federal Credit Union Skip to main content
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Warning! Stanford FCU impersonator scams are on the rise. We will never ask you for personal information, passwords or to transfer money. Call 888.723.7328opens phone dialer with questions or to report a scam. Our Contact Center is open 24/7.

Alert Notification Icon

Warning! Stanford FCU impersonator scams are on the rise. We will never ask you for personal information, passwords or to transfer money. Call 888.723.7328opens phone dialer with questions or to report a scam. Our Contact Center is open 24/7.

Why did I receive a call from your Fraud Prevention Center?

You may have received a call from our fraud prevention center due to suspicious activity on your Card. If they suspect your card security has been breached, they may suspend the use of your card until you validate the questionable purchases.

Always remember to file a Travel Notification before leaving the country or even your state, so we don’t block your card for suspicious activity.

You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.

 

To set a Travel Notification on your debit or credit card: 

  1. Log into Online or Mobile Banking
  2. Click Services > MORE OPTIONS > Travel Notification, then follow the prompts (list all areas you may be visiting, including layover cities)
  3. Once the Travel Notification is submitted, you will receive a secure Message that it has been received
  4. Please allow one business day for processing

 

If you suspect your Stanford FCU card has been compromised, contact us immediately at 888.723.7328 so that we can help protect you.

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