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Four branches are now open to serve your needs: Medical Center is open M-F 9-5. University Avenue and Pampas Lane are open M-F 9-5 and Saturdays 9-4. Embarcadero Road is open M-F from 8-5. Our Redwood City and Tresidder Branches remain closed. All other banking services continue as usual. Contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

Alert Notification Icon

Four branches are now open to serve your needs: Medical Center is open M-F 9-5. University Avenue and Pampas Lane are open M-F 9-5 and Saturdays 9-4. Embarcadero Road is open M-F from 8-5. Our Redwood City and Tresidder Branches remain closed. All other banking services continue as usual. Contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

Why did I receive a call from your Fraud Prevention Center?

You may have received a call from our fraud prevention center due to suspicious activity on your Card. If they suspect your card security has been breached, they may suspend the use of your card until you validate the questionable purchases.

Always remember to file a Travel Notice before leaving the country or even your state, so we don’t block your card for suspicious activity.

You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.

 

To set a Travel Notice on your debit or credit card: 

  1. Log into online banking
  2. Click Card Management > Submit Travel Notice, then follow the prompts.  Please list all areas you may be visiting and any layover cities.
  3. Once the Travel Notice is submitted, you will receive a secure Message that it has been filed.

Please allow one business day for processing.

 

If you suspect your Stanford FCU card has been compromised, contact us immediately at 888.723.7328 so that we can help protect you.

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Monday – Friday: 8 AM – 6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
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Please use secure Message for account inquiries.
info@sfcu.org