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All branches are open! Visit our COVID-19 web page for information about contacting us, branch hours, and assistance. Learn more

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All branches are open! Visit our COVID-19 web page for information about contacting us, branch hours, and assistance. Learn more

Why did I receive a call from your Fraud Prevention Center?

You may have received a call from our fraud prevention center due to suspicious activity on your Card. If they suspect your card security has been breached, they may suspend the use of your card until you validate the questionable purchases.

Always remember to file a Travel Notification before leaving the country or even your state, so we don’t block your card for suspicious activity.

You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.

 

To set a Travel Notification on your debit or credit card: 

  1. Log into Online or Mobile Banking
  2. Click Services > MORE OPTIONS > Travel Notification, then follow the prompts (list all areas you may be visiting, including layover cities)
  3. Once the Travel Notification is submitted, you will receive a secure Message that it has been received
  4. Please allow one business day for processing

 

If you suspect your Stanford FCU card has been compromised, contact us immediately at 888.723.7328 so that we can help protect you.

Contact us for personalized assistance

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Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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Monday – Friday: 8 AM – 6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
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Please use secure Message for account inquiries.
[email protected]