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All branches are open! Visit our COVID-19 web page for information about contacting us, branch hours, and assistance. Learn more

Alert Notification Icon

All branches are open! Visit our COVID-19 web page for information about contacting us, branch hours, and assistance. Learn more

What should I do if I am out of town and my credit or debit card is declined and I know the funds are available?

There could be many reasons why this is happening. Please call a Member Advisor at 888.723.7328 toll free. You can also send a secure Message through Online or Mobile Banking during business hours to resolve the issue.

If you are traveling out of state or out of the country, be sure to set a Travel Notification so we don’t block your credit or debit card.

 

To set a Travel Notification on your card:

  1. Log into Online or Mobile Banking
  2. Click Services > MORE OPTIONS > Travel Notification, then follow the prompts  (list all areas you may be visiting, including layover cities)
  3. Once the Travel Notification is submitted, you will receive a secure Message that it has been received
  4. Please allow one business day for processing

We do not allow card transactions in countries sanctioned by the U.S. or prohibited by U.S. law.

 

Need access to your accounts on the go?

Just download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.

 

 

Learn more about the convenient services offered through Online and Mobile Banking.

Contact us for personalized assistance

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Secure Message

Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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Live Chat

Monday – Friday: 8 AM – 6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
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Email

Please use secure Message for account inquiries.
[email protected]