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All branches are open! Visit our COVID-19 web page for information about contacting us, branch hours, and assistance. Learn more

Alert Notification Icon

All branches are open! Visit our COVID-19 web page for information about contacting us, branch hours, and assistance. Learn more

What do I do if my personal identification number (PIN) does not work?

If you reside within the U.S.: You can reset your card PIN yourself by calling 888.891.2435. Be sure to call from the phone number we have on file at Stanford FCU.

If you reside outside the U.S.: Please call 650.723.2509 or 888.723.7328 to speak with a Member Advisor. A new PIN will be generated and mailed to you.

Contact us for personalized assistance

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Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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Live Chat

Monday – Friday: 8 AM – 6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
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Email

Please use secure Message for account inquiries.
[email protected]