What do I do if my personal identification number (PIN) does not work?

If your personal identification number (PIN) isn’t working, you may need to reset it. There are multiple ways to reset your PIN.

In Digital Banking

Go to Card Center > Digital Card Controls > Set/Reset PIN. We’ll send you a Secure Access Code to complete a PIN change.

By phone

If you reside within the U.S.: You can reset your card PIN yourself by calling 888.891.2435. Be sure to call from the phone number we have on file at Stanford FCU.

If you reside outside the U.S.: Please call 650.723.2509 or 888.723.7328 to speak with a Member Advisor. A new PIN will be generated and mailed to you.

Contact us for personalized assistance

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Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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Saturday: 10 AM – 3 PM PT
Sunday: Closed
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