I’m locked out of the mobile app. How do I reset my account and password? - Stanford Federal Credit Union Skip to main content
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Global supply chain issues are impacting delivery times for plastic credit and debit cards. We appreciate your patience and understanding as you wait for your card. A digital version of your card is always available in Online Banking and the mobile app, so you can load it to your mobile wallet, add it to your subscriptions, and shop online. Go to Services > MORE OPTIONS > Digital Card.

Alert Notification Icon

Global supply chain issues are impacting delivery times for plastic credit and debit cards. We appreciate your patience and understanding as you wait for your card. A digital version of your card is always available in Online Banking and the mobile app, so you can load it to your mobile wallet, add it to your subscriptions, and shop online. Go to Services > MORE OPTIONS > Digital Card.

I’m locked out of the mobile app. How do I reset my account and password?

If you enter incorrect login information several times in a row, your account will be locked for security reasons. You can use the Unlock link located right below the login box, then use the Forgot Password link located next to it.

You will then choose a verification method for us to send you a Secure Access Code. Once you enter the Secure Access Code, you will be able to change your password. This ensures that a fraudulent person is not trying to gain access to your accounts. Do not share the Secure Access Code with anyone!

You can change your passwords any time within Online or Mobile Banking by choosing Settings > Security Preferences > Change Password.

 

You can also set up your login with a fingerprint or face ID, so you don’t need to worry about remembering a password!  

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Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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