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Four branches are now open to serve your needs: Medical Center is open M-F 9-5. University Avenue and Pampas Lane are open M-F 9-5 and Saturdays 9-4. Embarcadero Road is open M-F from 8-5. Our Redwood City and Tresidder Branches remain closed. All other banking services continue as usual. Contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

Alert Notification Icon

Four branches are now open to serve your needs: Medical Center is open M-F 9-5. University Avenue and Pampas Lane are open M-F 9-5 and Saturdays 9-4. Embarcadero Road is open M-F from 8-5. Our Redwood City and Tresidder Branches remain closed. All other banking services continue as usual. Contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

I’m locked out of the mobile app. How do I reset my account and password?

If you enter incorrect login information several times in a row, your account will be locked for security reasons. Once your account has been locked, you will need to contact a Member Advisor at 650.723.2509(local) or 888.723.7328 toll free, Option 0 to reset your account.

If you do not remember your password after the first or second attempt, you can reset it yourself by clicking on the Forgot your password? link just below the login boxes.

You will then choose a verification method by which a Secure Access Code will be sent to you. Once you enter the Secure Access Code, you will be able to change your password. This ensures that a fraudulent person is not trying to gain access to your accounts.

You can change your passwords any time within Online or Mobile Banking by choosing Profile & Settings > Security Preferences > Change Password.

You can also set up your login with a fingerprint, so you don’t need to worry about remembering a password!  

Contact us for personalized assistance

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Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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Monday – Friday: 8 AM – 6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
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Please use secure Message for account inquiries.
info@sfcu.org