I’m locked out of the mobile app. How do I reset my account and password? - Stanford Federal Credit Union Skip to main content
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Warning! Stanford FCU impersonator scams are on the rise. We will never ask you for personal information, passwords or to transfer money. Call 888.723.7328opens phone dialer with questions or to report a scam. Our Contact Center is open 24/7.

Alert Notification Icon

Warning! Stanford FCU impersonator scams are on the rise. We will never ask you for personal information, passwords or to transfer money. Call 888.723.7328opens phone dialer with questions or to report a scam. Our Contact Center is open 24/7.

I’m locked out of the mobile app. How do I reset my account and password?

If you enter incorrect login information several times in a row, your account will be locked for security reasons. You can use the Unlock link located right below the login box, then use the Forgot Password link located next to it.

You will then choose a verification method for us to send you a Secure Access Code. Once you enter the Secure Access Code, you will be able to change your password. This ensures that a fraudulent person is not trying to gain access to your accounts. Do not share the Secure Access Code with anyone!

You can change your passwords any time within Online Banking or the mobile app by choosing Settings > Security Preferences > Change Password.

 

You can also set up your login with a fingerprint or face ID, so you don’t need to worry about remembering a password!  

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Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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