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How do I cancel a scheduled bill payment?
To see a video with screenshots of how to cancel a scheduled bill payment, click here.
To cancel a scheduled bill payment, follow these steps:
- Log into Online Banking or the mobile app (App Store | Google Play)
- Select Menu
- Select the Move Money dropdown menu
- From the dropdown menu, select Bill Pay
- From the Bill Pay page, select Options
- Select Visit Bill Pay Site
- Select Activity
- Select the scheduled payment you want to cancel
- Select Cancel Payment
- Select Cancel Payment again to confirm your request
Note that if a payment doesn’t appear under the Scheduled heading, it has already been processed and can’t be canceled.
