Skip to main content
Alert Notification Icon

Due to scheduled maintenance, our website may be down on Tuesday, November 28 very briefly between 8:00pm to 2:00am PT. We apologize for any inconvenience. Please use the mobile app or call us at 888.723.7328 for urgent requests.

Alert Notification Icon

Due to scheduled maintenance, our website may be down on Tuesday, November 28 very briefly between 8:00pm to 2:00am PT. We apologize for any inconvenience. Please use the mobile app or call us at 888.723.7328 for urgent requests.

How do I cancel a scheduled bill payment?

To see a video with screenshots of how to cancel a scheduled bill payment, click here.

To cancel a scheduled bill payment, follow these steps:

  1. Log into Online Banking or the mobile app (App Store | Google Play)
  2. Select Menu
  3. Select the Move Money dropdown menu
  4. From the dropdown menu, select Bill Pay
  5. From the Bill Pay page, select Options
  6. Select Visit Bill Pay Site
  7. Select Activity
  8. Select the scheduled payment you want to cancel
  9. Select Cancel Payment
  10. Select Cancel Payment again to confirm your request

Note that if a payment doesn’t appear under the Scheduled heading, it has already been processed and can’t be canceled.

 

Contact us for personalized assistance

Icon Browsers

Secure Message

Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

Live Chat

Chat

Monday – Friday:
9 AM – 5 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed
Chat

Icon Desktop Computer

Virtual Branch

Schedule a call or Zoom meeting with a Member Advisor.
Schedule