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Fraud warning: Some members have received text messages claiming to be from Stanford FCU asking to confirm suspicious charges. Do not click on the link! These messages are not from us and the link does not go to our website. If you’re unsure about a message or want to check your accounts, please call us at 888.723.7328.

Alert Notification Icon

Fraud warning: Some members have received text messages claiming to be from Stanford FCU asking to confirm suspicious charges. Do not click on the link! These messages are not from us and the link does not go to our website. If you’re unsure about a message or want to check your accounts, please call us at 888.723.7328.

How do I cancel a scheduled bill payment?

To see a video with screenshots of how to cancel a scheduled bill payment, click here.

To cancel a scheduled bill payment, follow these steps:

  1. Log into Online Banking or the mobile app (App Store | Google Play)
  2. Select Menu
  3. Select the Move Money dropdown menu
  4. From the dropdown menu, select Bill Pay
  5. From the Bill Pay page, select Options
  6. Select Visit Bill Pay Site
  7. Select Activity
  8. Select the scheduled payment you want to cancel
  9. Select Cancel Payment
  10. Select Cancel Payment again to confirm your request

Note that if a payment doesn’t appear under the Scheduled heading, it has already been processed and can’t be canceled.

 

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