How much does it cost to replace my card?

There is no card replacement fee to replace lost or stolen debit or credit cards.

You can find all of our current Service Fees listed here.

You can also manage your credit and debit cards with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.


To report lost or stolen debit and credit cards:

Call 800.234.5354 (domestic) or 303.967.1096 (international collect)

You can also call a Member Advisor at 650.723.2509 or 888.723.7328, or send a secure Message in Online or Mobile Banking. We will block and reissue your card.

Contact us for personalized assistance

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Secure Message

Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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Live Chat

Monday – Friday:
8-11 AM & 2-6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
Live Chat

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Please use secure Message for account inquiries.
[email protected]