Alert Notification Icon

All branches are open! Visit our COVID-19 web page for information about contacting us, branch hours, and assistance. Learn more

Alert Notification Icon

All branches are open! Visit our COVID-19 web page for information about contacting us, branch hours, and assistance. Learn more

What is my PIN for my debit card?

For security purposes, your PIN is not visible to our staff.

 

Existing debit cards

If you reside within the U.S.: You can reset your PIN yourself by calling 888.891.2435. Be sure to call from the phone number we have on file at Stanford FCU.

If you reside outside the U.S.: Please call 888.723.7328 to speak with a Member Advisor, or send a secure Message through Online or Mobile Banking. A new PIN will be generated and mailed to you.

 

New debit cards

Instant-issued at a branch: You will be able to select your own unique PIN at the time the card is created.

Mailed within the U.S.: You should receive your new debit card within 5-7 days of your request. You will NOT receive a separate PIN mailer. As soon as you receive and activate your card, you can call the number listed on the card to select your own unique PIN. Be sure to call from the phone number we have on file at Stanford FCU.

Mailed outside the U.S.: You will receive a randomly selected unique PIN shortly after you receive your new debit card. You will not be able to change your PIN due to international phone number limitations.

Contact us for personalized assistance

Icon Browsers

Secure Message

Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

Live Chat

Live Chat

Monday – Friday: 8 AM – 6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
Live Chat

Email Icon

Email

Please use secure Message for account inquiries.
[email protected]