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Fraud warning: Some members have received text messages claiming to be from Stanford FCU asking to confirm suspicious charges. Do not click on the link! These messages are not from us and the link does not go to our website. If you’re unsure about a message or want to check your accounts, please call us at 888.723.7328.

Alert Notification Icon

Fraud warning: Some members have received text messages claiming to be from Stanford FCU asking to confirm suspicious charges. Do not click on the link! These messages are not from us and the link does not go to our website. If you’re unsure about a message or want to check your accounts, please call us at 888.723.7328.

What is my PIN for my debit card?

For security purposes, your PIN is not visible to our staff.

 

Existing debit cards

If you reside within the U.S.: You can reset your PIN yourself by calling 888.891.2435. Be sure to call from the phone number we have on file at Stanford FCU.

If you reside outside the U.S.: Please call 888.723.7328 to speak with a Member Advisor, or send a secure Message through Online or Mobile Banking. A new PIN will be generated and mailed to you.

 

New debit cards

Instant-issued at a branch: You will be able to select your own unique PIN at the time the card is created.

Mailed within the U.S.: You should receive your new debit card within 5-7 days of your request. You will NOT receive a separate PIN mailer. As soon as you receive and activate your card, you can call the number listed on the card to select your own unique PIN. Be sure to call from the phone number we have on file at Stanford FCU.

Mailed outside the U.S.: You will receive a randomly selected unique PIN shortly after you receive your new debit card. You will not be able to change your PIN due to international phone number limitations.

Contact us for personalized assistance

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Secure Message

Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

Live Chat

Chat

Monday – Friday:
9 AM – 5 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed
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Virtual Branch

Schedule a call or Zoom meeting with a Member Advisor.
Schedule

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