FAQs

You need answers—we make them easy to find.
Chat

Monday – Friday: 9 AM – 5 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed

Chat

Virtual Branch

Schedule a call or Zoom meeting with a Member Advisor.

Secure Messaging

If you're a member, contact us through Digital Banking.

When you have questions, you want answers as quickly as possible.

And here's a great place to start.

Transfers

Yes, you can transfer funds to another Stanford FCU member through Digital Banking with a Member to Member Transfer. You’ll need the other member’s Account Number, Account Type (e.g., checking or savings) and email address to ensure the funds go to the right account. Select either Single Transfer for a one-time transaction or Link Account for continuous and future transactions.

The transfer will be immediate.

Digital Banking transfers between your own accounts and other Stanford FCU member accounts are immediate. Transfers to and from your accounts at other financial institutions may take several days. If you have questions about transfers, please send us a secure Message through Digital Banking, or call 888.723.7328.

Our daily cut-off time for processing External Transfers to and from another financial institution is 1:00 pm PT.

If you made your transfer request before the cut-off time, your request will be scheduled for the following business day.

If you made your request after the cut-off time, your request will be scheduled on the second business day.

Scheduled and Recurring Transfers are processed on their send date.

The other financial institution may take an additional business day to process.

You can edit or delete your External Accounts in Digital Banking by going to Profile & Settings > Manage Account Preferences then scroll down and click on the account to open your edit options. You can edit Recurring Transactions through the Transaction Activity Center. Then choose the Recurring Transactions tab, to edit the series.

If you have the available credit limit you can easily transfer balances from another credit or charge card to your Stanford FCU credit card through Card Center in Digital Banking. Click here to transfer a balance (with no fees!).

You can also manage your credit card with convenient online Card Tools like text alerts, locking and unlocking your card, notifying us when you’ll be traveling, and more. You’ll be automatically enrolled to receive fraud alerts.

You can transfer Member to Member within Digital Banking, and the Link Account feature allows you to make recurring or future-dated transfers to another Stanford FCU member’s account instead of just once. No information other than the deposit is shared when you use this feature.

You can set up recurring or future dated transfers through Digital Banking by clicking here.

  1. For a recurring transfer use the Frequency drop-down menu to choose when you want the transfer to occur
  2. To make a future dated transfer select the date from the calendar

You can transfer funds between your Stanford FCU accounts, to another Stanford FCU member (if you know the account number), or to and from your accounts at another financial institution. If you want to send money to someone who is not a Stanford FCU member, you can use Zelle® or send a Wire Transfer.

Membership that gives you a whole lot more

Loyalty+ rewards, CashBack+ gift cards, way better cards, freebies and more.