Homeowner Hardship Assistance
Every minute counts when you're falling behind on your mortgage payments. Get in touch with our Loan Servicing/Loss Mitigation Department at 888.723.7328. You can also call a Housing & Urban Development (HUD) Housing Counselor at 800.569.4287.
A long-term financial hardship could mean your current home loan is unaffordable. We can discuss modifying your rate and/or term to relieve the burden. Your overall financial picture and the circumstances of your hardship will be important factors.
Financial hardship might've caused you to fall behind on your mortgage payments. If you're making payments now, we can work with you to consider a forbearance plan that addresses past due payments.
Financial hardship might've caused you to fall behind on your mortgage payments. If you're making payments now, we can work with you to consider a forbearance plan that addresses past due payments.
Before we start, we'd like to know more about the circumstance causing your hardship. Please send us a detailed letter outlining your present situation, documentation supporting your hardship and current financial information supporting your income, assets and liabilities.