FAQs

Our Business Rewards credit card has a low rate, virtually no fees, and you’ll earn one point for every dollar spent (two points for restaurants and food delivery like DoorDash). Your cashback will be credited to your account monthly. Click here to learn more or contact us at [email protected].

There are multiple ways to select or change your personal identification number (PIN). 

In Digital Banking

• Go to Card Center > Digital Card Controls > Set/Reset PIN. We’ll send you a Secure Access Code to complete a PIN change.

 By phone

• If you reside within the U.S.: You can reset your PIN yourself by calling 888.891.2435. Be sure to call from the phone number we have on file at Stanford FCU.
• If you reside outside the U.S.: Please call 888.723.7328 to speak with a Member Care Team Specialist, or send a secure Message through Digital Banking.

At the branch

• This option is only available for new cards that are instant-issued at the branch.

If you have a new debit or credit card

• Instant-issued at a branch: You’ll be able to select your own unique PIN at the time the card is created.
• Mailed within the U.S.: You should receive your new card within 5-7 days of your request. You will NOT receive a separate PIN mailer. As soon as you receive and activate your card, you can call the number listed on the card to select your own unique PIN. Be sure to call from the phone number we have on file at Stanford FCU.
• Mailed outside the U.S.: You will receive a randomly selected unique PIN shortly after you receive your new card. You will not be able to change your PIN due to international phone number limitations.