Wire Transfers FAQ

Video | Guide

 

Wire Transfers-Domestic

 


NEW: What are the transfer limitations?
Your limits are daily and not by transaction.
How did wire transfers change?
The new process allows you to submit your wire transfer request through Stanford FCU Online Banking, without the extra step of faxing us a signed request form or a copy of your identification. The first step is to have you sign a Wire Transfer Agreement to be on file.

After this agreement is on file, the new system allows us to confirm your identity by having you enter a Secure Access Code that will be sent to a phone number of your choice that we have on file. Please note: To prevent unauthorized transfers we will still perform callbacks to verify your identity for large wires, but the new process will be paper-free and much simpler for you. Any changes to the information on the form will require a new form to be completed.

What is the cut off time to send a domestic wire?
Stanford FCU must receive full wire transfer instructions before 1 pm PST to process same day.
Will I have to sign each transfer?
As long as we have a signed Wire transfer Agreement on file you will no longer have to sign your wire.
I got a letter about the agreement that I needed to sign. I lost the form. Where can I get another one?
You can find one on our website by clicking here https://www.sfcu.org/member-services/assistance/wire/. Please follow the instructions on the form.
Will I be able to set up templates?
Yes. You are now able to save templates for all your reoccurring wires.
Will I still have to print and fax my wire?
The new process is electronic. You will no longer have to print and fax wire transfer requests as long as we have a current signed Wire Transfer Agreement on file.
Will I still receive a call back on my wire?
Yes. You may receive a call back from Stanford FCU Wire Department as part of the wire validation process.
Will I still have to provide my valid government ID?
If we do not have a signed Wire Transfer Agreement on file, we will require you to send us a copy of valid identification along with the Agreement.
What if I need to do a wire and I don’t have a Wire Transfer Agreement on file?
We require having a signed agreement on file before a wire can be processed. This is a one-time process. You can request the wire online. Then print the form, complete the agreement, scan the signed document along with a valid government issued ID and send it to us through Secured Message Center inside Stanford FCU Online Banking. Or you can fax it to us at 866.855.9464. You will receive a call back from Stanford FCU for verification purpose.
Do I need a Wire Transfer Agreement on file for Domestic Wire Transfers?
Yes we need a signed agreement on file before a wire can be processed. This is a one-time process. You can request the wire online. Then print the form, complete the agreement, scan the signed document along with a valid government issued ID and send it to us through Secured Message Center inside Stanford FCU Online Banking. Or you can fax it to 866.855.9464. You will receive a call back from Stanford FCU for verification purpose.
Why can’t I select today’s date to send a wire?
For a wire to be processed the same day it needs to be submitted before 1 pm PST.
I added a Domestic Wire after the 1 pm PST cutoff time, will it still be processed?
Yes, it will be processed the next business day.
Do I receive a new Secure Access Code every time I make a wire?
Yes. You will receive a new Secure Access code for every wire that you submit.
I want to change my wire amount and information. How do I do that?
You cannot change the information on your wire form once it is submitted. If you have question, please contact us at 888.723.7328.

 

Wire Transfers-International

 


NEW: What are the transfer limitations?
Your limits are daily and not by transaction.
How did wire transfers change?
The new process allows you to submit your wire transfer request through the Stanford FCU Online Banking, without the extra step of signing electronically and attaching a copy of your identification. The first step is to have you sign a Wire Transfer Agreement to on file. Please note: To prevent unauthorized transfers we will still perform callbacks to verify your identity for large wires, but the new process will be paper-free and much simpler for you. Any changes to the information on the form will require a new form to be completed.
Will I have to sign each transfer?
As long as we have a signed Wire Transfer Agreement on file you will no longer have to sign your wire.
I got a letter about the agreement that I needed to sign. I lost the form. Where can I get another one?
The Wire Transfer Agreement is located on our website at https://www.sfcu.org/member-services/assistance/wire/
Will I still receive a call back on my wire?
Yes. You may receive a call back from Stanford FCU Wire Department as part of the wire validation process.
Will I still have to provide my valid government ID?
If we do not have a signed Wire Transfer Agreement on file, we will require you to send us a copy of valid identification along with the Agreement.
What if I need to do a wire and I don’t have a Wire Transfer Agreement on file?
We require having a signed agreement on file before a wire can be processed. This is a one-time process. You can request the wire online. Then print the form, complete the agreement, scan the signed document along with a valid government issued ID and send it to us through Secured Message Center inside Stanford FCU Online Banking. Or you can fax it to us at 866.855.9464 as well. You will receive a call back from our wire department for verification purpose.
Do I need a Wire Transfer Agreement on file for International wires?
Yes we need a signed agreement on file before a wire can be processed. This is a one-time process. You can request the wire online. Then print the form, complete the agreement, scan the signed document along with a valid government issued ID and send it to us through Secured Message Center inside Stanford FCU Online Banking. Or you can fax it to us at 866.855.9464. You will receive a call back from Stanford FCU for verification purpose.
What is the cutoff time for International wires?
Stanford FCU must receive full wire transfer instructions before 1 pm PST to process same day unless the country the wire is being sent to has an earlier processing time. Contact us at 650.723.2509 or 888.723.7328 for more information.
I do not have access to perform an international wire. What do I need to do?
This is because within the last 12 months you have not performed an international wire. Please contact us at 888.723.7328 to enable your access. You will get access within the next business day.
How will I know the exchange rate for International Wires?
With the new wire process you will be able to get a quote online before entering and completing wire information.
I am unable to locate the country to send an International Wire. What should I do?
The country you are looking for may not be available within the system. For more information, please contact us at 888.723.7328.
I am unable to locate the currency I need to send an international wire. What should I do?
The currency you are looking for may not be available within the system. For more information, please contact us at 888.723.7328.
I want to change my wire amount and information. How do I do that?
You cannot change the information on your wire form once it is submitted. If you have question, please contact us.