Yes. Your existing mobile app will not work with this upgrade, either update or reinstall the new app. For more information, please click here
for Mobile Banking FAQs.
Yes. Videos, user guides, and frequently asked questions explain how things might work differently. It would be a good idea to bookmark the following web address for your convenience: www.sfcu.org/online-banking-support/
Your experience is now more intuitive with additional functionalities. New features include:
- Self-serve and auto-enrollment
- Real time payment to credit card
- Consistent mobile and online banking experience
- Integrated functionality for ease of use
Click here for details comparing the old and new platform.
The location of the login has not changed. However, you now can add your Login ID and your Password on one screen. If you have bookmarked the Online Banking sign in page, you will need to change it to since it is a new address
No. The direct deposit you already set up has not been affected. You should continue to receive direct deposit into your Stanford FCU account(s).
No. It was automatically transferred over to the new system. If you any issues with Bill Pay in the new system, please contact us via secure message in Online Banking or call us at 888.723.7328.
No. It was automatically transferred over to the new system. However, the new system transfers funds one to two business days after the scheduled date, so keep that in mind with your current and future external transfers. If you experience any issues with external transfers with the new system, please contact us via secure message in Online Banking or call us at 888.723.7328.
No. It automatically transferred over to the new system.
No. The automatic payments already set will not be affected.
No. For more detailed information about Quicken visit www.sfcu.org/quicken
. If you have additional questions, please do not hesitate to ask.
Yes. We will be using a new Pay a Friend feature. For more information, please click here
for Pay a Friend FAQs.
No. Your account number does not change. Your entire account number can be found on the new Online Banking through this change of prompts: My Accounts > Account Details.
It is likely that you chose to ‘register my device’ on a different browser type. For example, you chose to ‘register my device’ on Safari, and now you are logging into online banking in Internet Explorer. You will need to register device per different browser type. This is an added security measure.
Yes. You will find a ‘forgot password’ link next to online banking login. Click the link, and you will prompted to enter Login ID, and send a Secure Access Code to one of your contact information on file to verify your identity. Once you enter the Secure Access Code, you will be about to reset a new password on the screen.
Yes, it is secure. For your convenience, please delete your current bookmark and establish this new bookmark for future use.
Yes, if you are an e-statement subscriber.
You will receive a confirmation that your information has been updated. If you do not receive this email, please contact us at 1.888.723.7328 to confirm.
Yes, your account nicknames migrated over to the new online banking experience.
Under Profile & Settings select Account Preferences. To add a nickname, type in the nickname in the provided field under account type and submit. To delete a nickname, remove the nickname from the field and submit.
This is a feature that we do not offer in the new online banking as how we did before. There is an alternative, which is to use Tools & Requests > Personal Financial Management. There your Stanford FCU accounts and external accounts can be connected, and you can change transaction description and add tag to categorize the transactions into for example grocery, back-to-school. If you are a new member and are having issues to connect with your Stanford FCU accounts in Personal Financial Management, please contact member service.