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FAQs
Frequently asked questions
About Us
- What is overdraft protection and NSF?
- What is your routing/ABA number?
- What holidays will you be closed?
- Where are your locations?
- Can anyone join the credit union?
- What are your hours?
- Where can I get information about career opportunities?
- What is your contact information?
- Can I use Stanford FCU as a Shared Branch?
- Where are the Shared Branch locations?
- What is your mailing address?
- What transactions can Stanford FCU members do at the shared branches?
- What are the hours of the shared branches?
- Is the credit union insured by the Federal Deposit Insurance Corp. (FDIC), like banks and thrifts?
- What are some advantages of being a member of a credit union?
- What is a Select Employer Group (SEG)?
- Can I get a copy of your most recent Annual Report?
- How can I be eligible for membership?
Accounts
- How do I reorder checks?
- Do you offer student loans?
- Do you offer Health Savings Accounts (HSAs)?
- What types of IRAs do you offer?
- What is overdraft protection and NSF?
- Can I order checks from any company or does it have to be through your vendor?
- What insurance products do you offer?
- What is an IRA?
- What is the penalty for early withdrawal of a Certificate?
- How do I open a Certificate?
- Do you have a Money Market Account?
- How do I close a deposit account?
Checking
- How long is a check hold on a deposit?
- What is overdraft protection and NSF?
- Is there a minimum balance required for a checking account?
- How can I get a copy of a canceled (cleared) check?
- Can I open a savings or checking account online?
- How many months of check image history can I view with Online and Mobile Banking?
- What should I do if I disagree with charges posted to my account?
- How do I report fraud on my debit / credit card?
- How do I add authorized users to my commercial account?
- Can I open an account for my child?
Credit Cards
- What is the Platinum Cash Back Credit Card?
- What is the Secured Credit Card?
- How can I read my credit card statement?
- Can I transfer another card balance to my Stanford FCU credit card?
- How do I make credit card payments?
- Do you have a credit card for businesses?
- What are the benefits of your Visa credit card?
- What do I do if I lost my ATM/Debit/Credit Card?
- How can I apply for a credit card online?
- How much does it cost to replace my card?
- What types of credit cards do you offer?
- What do I do if I lost my ATM/Debit/Credit Card?
- How does the Travel Accident Insurance benefit for credit cards work?
- How do I submit a travel notification?
- What if I have changes or questions about my card dispute?
- What should I do if I disagree with charges posted to my account?
- How do I report fraud on my debit / credit card?
- Can I change my Auto-Pay payment date?
- What are the benefits of using Auto-Pay for my credit card payment?
- What is Auto-Pay?
- Where do I see my credit card rewards balance?
- Where can I see my quarterly Platinum Cash Back Rewards?
- What is the difference between Visa Checkout and Visa Click to Pay?
- What is Visa Click to Pay?
- How can I increase my Credit Card limit?
- Do your credit and debit cards charge foreign transaction fees?
- What are the Apple Pay, Google Pay or Samsung Pay Terms and Conditions?
- How does the Roadside Dispatch benefit work for my credit card?
- How does the Purchase Security & Extended Protection work for my credit card?
- What is the difference between a Credit Card and a Debit Card?
Debit Cards
- What is overdraft protection and NSF?
- How do I activate my debit or credit card?
- Can I select my own PIN for my debit card?
- How much does it cost to replace my card?
- How do I order a new debit card?
- What is my PIN for my debit card?
- What do I do if my personal identification number (PIN) does not work?
- How do I change my personal identification number (PIN) for my debit card?
- What’s the difference between a debit card and an ATM card?
- I got a “bad PIN” error message at the ATM; what does that mean?
- What should I do if I am out of town and my credit or debit card is declined and I know the funds are available?
- Can I use my debit card while traveling internationally?
- How do you determine exchange rates for foreign transactions?
- How do I submit a travel notification?
- What if I have changes or questions about my card dispute?
- What should I do if I disagree with charges posted to my account?
- How do I report fraud on my debit / credit card?
- What is the difference between Visa Checkout and Visa Click to Pay?
- What is Visa Click to Pay?
- Do your credit and debit cards charge foreign transaction fees?
- What are the Apple Pay, Google Pay or Samsung Pay Terms and Conditions?
- What is the difference between a Credit Card and a Debit Card?
- What do I do if I lost my ATM/Debit/Credit Card?
Loans
- How do I make credit card payments?
- What Is my Loan Payoff amount?
- Can I make my loan payment online?
- How do I check the status of a loan application?
- What are the current auto loan rates?
- Can I apply for an auto loan if I have not found the car I want yet?
- Do you offer Debt Consolidation loans?
- How long does loan approval take?
- What insurance requirements do you have for auto loans?
- Can my loan be paid off by a third party?
- Do I have to buy from an auto dealer?
- How do I make a loan payment using an external account (from another financial institution)?
- Can I apply for a loan if I don’t have a Social Security Number?
- Can I use an external account to make automatic loan payments?
- How do I cancel my automatic loan payments?
- What is the maximum amount I can borrow for an auto loan?
- How do I make an ACH Payment to my loan at another financial institution?
- What is a credit score?
- Do you offer new and used auto loans?
- Can you help me find a car to buy?
- Do you offer recreational vehicles like RVs and boat loans?
- Do you offer Personal Loans and Lines of Credit?
- How do I get a Payoff Letter for my vehicle or personal loan?
Miscellaneous
- Can I get a verification of deposit letter?
- How is my money insured?
- Do you have a list of foreclosed homes?
- How long does it take to verify a deposit?
- What is the difference between a Credit Card and a Debit Card?
- What is the difference between an insufficient funds fee and an uncollected funds fee?
- What is the difference between balance and available balance?
- Can I deposit coins?
- What is an IBAN and is it required for international transfers?
- Do I have to close my accounts if I move out of state?
- What is my account number?
- How do I open an account if I am a new member to Stanford FCU?
- How will I know the exchange rate for international wires?
- Do I need a Wire Transfer Agreement on file for all wire transfers?
- Will I receive a call back on my wire transfer request?
- What documents are required to open a new membership?
- How do I get additional support from Quicken?
- Why am I getting a security alert?
- How do I submit a travel notification?
- Can I become a member without a Social Security Number?
- What are Membership Rewards?
- Why was I charged an Inactivity Fee?
- How do I close my Stanford FCU account?
- Can I open an account for my child?
- Do you have any special offers for new members?
- Why are you asking me to complete a W-8BEN form?
- Can I get a copy of your Trustee’s Account Agreement form?
- Do you have a Money Market Account?
- What is Bank On?
Mobile and Online Banking
- How do I switch my direct deposit to my Stanford FCU account?
- How do I switch my automated recurring payments to my Stanford FCU account?
- When will funds deposited through Mobile Banking be made available?
- How do I get login credentials for the Mobile Banking app?
- What is a Secure Access Code (SAC)?
- Can I get notification alerts to monitor my accounts?
- How do I check my account balance?
- What is overdraft protection and NSF?
- How do I link an external account to my Stanford FCU account with Plaid?
- What is the “Link Account” feature in the Transfer to Member service?
- How long does it take for funds to transfer?
- Can I transfer money to another Stanford FCU member?
- When will my External Transfer request go through?
- Can I disable External Transfers?
- How secure is Mobile Check Deposit service?
- How do I use Mobile Deposit to deposit a check?
- I can’t log into Mobile Banking. What am I doing wrong?
- I’m locked out of the mobile app. How do I reset my account and password?
- How many months of check image history can I view with Online and Mobile Banking?
- Can I add a joint owner on a new account in Online Banking?
- What types of checks are accepted with Mobile Check Deposit?
- How do I add or change my beneficiary?
- What if I have changes or questions about my card dispute?
- Which Intuit services do Online and Mobile Banking support?
- How do I get additional support from Quicken?
- Why am I getting a security alert?
- How do I submit a travel notification?
- How do I pay a bill other than a Stanford FCU loan?
- How do I make a loan payment using an external account (from another financial institution)?
- What are the benefits of using Auto-Pay for my credit card payment?
- What is autopay?
- How do I cancel my automatic loan payments?
- Can I change my Auto-Pay payment date?
- How do I update my Secure Access Code options?
- How do I pay my Stanford FCU credit card in Online Banking?
- How do I make credit card payments online?
- How do I sign up for Online Banking?
- How do I make credit card payments?
- How do I set up automatic Bill Payment in Online Banking so the money is taken out the same time each month?
- Is there a monthly fee for Online Banking and Bill Pay?
- How do I sign into Online Banking?
- How do I change my Online Banking password?
- How do I deposit checks online?
- What should I do If I’m locked out of Online Banking?
- How do I get a copy of my statement?
- What should I do if I forgot my Online Banking password?
- How do I set up recurring or future dated transfers?
- What is Givio?
- How can I find and use my Prizeout gift card?
Mortgages
- Do I need to provide you with proof of my Homeowner’s Insurance?
- Can I delete or cancel my escrow account?
- What are the closing costs for a mortgage?
- Do you offer VA or FHA loans?
- What are your requirements for a down payment?
- Where can I find the HMDA data about your mortgage loans?
- What are your current Mortgage rates?
- What is your pre-payment penalty on a mortgage?
- What is an interest-only loan?
- What is a credit score?
- Do you finance investment properties to be used for rental homes?
- Do you have a list of foreclosed homes?
Rates and Fees
- What is overdraft protection and NSF?
- What is the fee for Cashier’s Checks?
- Is there a fee for money orders?
- How much will it cost to make a stop payment on a check?
- What are the ATM / Debit Card fees?
- What is the fee for sending domestic or international wires?
- What is the current interest rate for a savings account?
- What are the current certificate of deposit (CD) rates?
Services
- What is Wise?
- How do I send or receive wire transfers?
- Do you offer a notary service?
- How do I sign up for direct deposit?
- Do you offer a foreign currency exchange service?
- Can I mail a check for deposit into my account?
- What is a shared branch network?
- What information do you need to send an international wire?
- Can I get a copy of my credit report?
- Why did I receive a call from your Fraud Prevention Center?
- How do I change my address and other contact information?
- Where can I find my electronic statement (eStatement)?
- What happens if I write a check and it bounces?
- Where can I access tax forms online?
- Is there a fee for money orders?
- Do I need to receive paper statements or can I get my statements electronically?
- What time does my direct deposit post on pay day?
- How do I transfer money into a different account?
- How will I know the exchange rate for international wires?
- Do I need a Wire Transfer Agreement on file for all wire transfers?
- Will I receive a call back on my wire transfer request?
- How do I use Mobile Deposit to deposit a check?
- What types of checks are accepted with Mobile Check Deposit?
- How secure is Mobile Check Deposit service?
- What is a Select Employer Group (SEG)?
- How do I find my Membership Rewards?
- What is a Trust Account?
- Do you offer Medallion signature guarantee service?
- Can you help me find a car to buy?
- Do you offer safe deposit boxes?
- What is a Digital Card?
Wire Transfers
- How to send an international transfer and view a pending transaction with Wise
- How do I send or receive wire transfers?
- How will I know the exchange rate for international wires?
- Do I need a Wire Transfer Agreement on file for all wire transfers?
- Will I receive a call back on my wire transfer request?
- What is the fee for sending domestic or international wires?
- What information do you need to send an international wire?
- What is an IBAN and is it required for international transfers?
- What is Wise?
- How do I transfer money into a different account?
