Quicken FAQs

(Video Guide)

Where do I go to get support if I have questions?
Please click here for conversion instructions for PC and Mac users.
What do I do if I have duplicate transactions after completing reactivation?
Please click here for step by step instructions.
What do I do if I have duplicate accounts after completing reactivation?
Please click here for step by step instructions.
What do I do if I have activated the incorrect account during reactivation process?
Please click here for step by step instructions.
How do I export my credit card data from the online banking platform?
Please follow these simple steps to get your credit card data:

  1. Click Credit Card Rewards
  2. Click Account Info
  3. Choose Account Activity
  4. Click export-cc-icon next to the word “FILTER”
  5. Choose the appropriate file type you want to export in the pop up “Download Transaction Activity” window
How do I get additional support from Quicken?
Please click here to contact a Quicken expert for your questions.
Who do I contact if I have additional questions about my QuickBooks?
Please click here to contact a QuickBooks expert for your questions.
Which Intuit services does your new online banking system support?
Stanford FCU supports connecting to the following services:

  • Quicken & QuickBooks Win/Mac Web Connect
  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect
  • MINT Express Web Connect
Who do I contact if I have questions about my Mint.com?
Please click here to contact a Mint.com expert to answer your questions.
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