Stanford Federal Credit Union Alumni Rewards VISA® Credit Card FAQs

EXISTING SAA CREDIT CARD HOLDERS: Does this mean that the current Bank of America Stanford Alumni Rewards card will no longer be operative?
The current program with Bank of America and the Stanford Alumni Association (SAA) has concluded as of the end of February. If you’d like to keep your existing card with Bank of America, you are welcome to do so and your card will still be operative. However, it will be reissued with generic branding and will no longer include any SAA logo, nor will SAA benefit from the relationship as the sponsorship agreement has concluded.
EXISTING SAA CREDIT CARD HOLDERS: Will my Bank of America Credit Card continue to have the Stanford image?
No, Bank of America will reissue a new card to you with their standard logo. If you wish to have a credit card with a Stanford image please apply for a new SFCU Alumni Rewards VISA® Credit Card and select from one of the three credit card designs.
EXISTING SAA CREDIT CARD HOLDERS: Do I have to reapply if I have an existing credit card sponsored by SAA?
Yes, you will have to apply. It will only take a few minutes to apply online and you can even transfer your higher balances to your new SFCU Alumni Rewards VISA® credit card.
EXISTING SAA CREDIT CARD HOLDERS: How do the new card features compare?
SFCU Alumni Rewards VISA® card features are similar with bonus points available on gas and groceries. The new SFCU Alumni Rewards VISA® credit card has no annual fees, no foreign transaction fees, no balance transfer fees and no over limit fee. Learn More.
NEW: Why do I have to provide SFCU a signed signature card and government issued ID?
The signed signature card and government issued ID is part of the membership steps. We are a credit union and in order to become an SFCU member a share account would have to be established.
NEW: I don’t want to manage another savings account. Why do I need to have a $5 deposit account?
Credit Unions require consumers to become a member of a credit union in order to take advantage of its products and services. The Regular Share Savings Account, with the minimum deposit of $5.00, is what qualifies one as a member.
NEW: How often do I need to have activity in the Regular Share Savings Account to keep it in active status?
There are no minimum balance or activity requirements for the Regular Share Savings Account.
NEW: Would I receive the signature card by mail or email?
As soon as you have completed the Terms & Conditions tab during your online application, a DocuSign email will send to your email address on file to complete the signature card electronically. You can also upload your picture ID at the same time in DocuSign. If you need assistance feel free to contact us at 1.888.371.8584, Live Chat or email us at StanfordFCUOnlie@sfcu.org.
NEW: Will I get an ATM card for the Regular Share Savings Account?
You will not receive an ATM card for the Regular Share Savings Account however, if you would like one please contact us at 1.888.371.8584, Live Chat or email us at StanfordFCUOnlie@sfcu.org to request one.
NEW: Why do I have to open a membership with Stanford Federal Credit Union if I just wanted the Alumni Rewards VISA® Credit Card?
The membership is part of your credit card application process and it was made easy for you to just enter some information about yourself. The Stanford Alumni Association and Stanford Federal Credit Union have a sponsorship and licensing agreement. This program assists in supporting activities and services for alumni and students.
NEW: What is a Credit Union?
Credit unions are not-for-profit organizations that exist to serve their members. Like banks, credit unions accept deposits, make loans and provide a wide array of other financial services. But as member-owned and cooperative institutions, credit unions provide a safe place to save and borrow at reasonable rates.

  • Member-Owned: You are more than a member, you are part owner. Credit Unions are owned and controlled by the people, or members, who use their services. Your vote counts. A volunteer board of directors is elected by members to manage a credit union.
  • Not-for-Profit: Credit unions operate to promote the well-being of their members. Profits made by credit unions are returned back to members in the form of reduced fees, higher savings rates and lower loan rates.
  • Membership: Members of a credit union share a common bond, also known as the credit union’s “field of membership.” You are may be able to join based on your employer, family, geographic location or membership in a group.
  • Community Involvement: Members often have shared interests and appreciate participating in an institution designed to help other members. Credit unions may provide financial education and outreach to consumers; in-school credit union branches; and small business needs.
  • Cooperative: The cooperative structure of credit unions creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
NEW: Is Stanford Federal Credit Union FDIC insured?
Stanford Federal Credit Union is federally insured by National Credit Union Administration (NCUA). The National Credit Union Share Insurance Fund is the federal fund created by Congress in 1970 to insure member’s deposits in federally insured credit unions. Administrated by the NCUA, provides members with at least $250,000 of insurances at a federally insured credit union. The Share Insurance Fund is backed by the full faith and credit of the United States. Credit union members have never lost a penny of insured savings at a federally insured credit union.
NEW: What is my cost to join Stanford Federal Credit Union?
SFCU takes care of their members and we put the $5 share for you so there is no cost associated to join this credit union. The $5 represents your ownership share in the Credit Union, because once you become an SFCU member, you also become an owner. As a member-owner, you are a member for life.
NEW: What are some of the fees I will have to pay for my accounts?
Compared to our peers, SFCU is in the bottom 10th percentile when it comes to low or no fees. We have made it a point to eliminate or maintain lower-than-average fees for services that our members use most often in an effort to provide our membership more value. Please review our Service Fees page for more details.
NEW: How convenient is Stanford Federal Credit Union?
Stanford Federal Credit Union is part of the shared branch network with access over 6,000 plus branches and over 30,000 surcharge-free ATMS nationwide. We also offer Online Banking, BillPay and Mobile Deposit 24/7 with mobile apps for the iPhone and Android.
NEW: Can I pay my utilities, internet, auto insurance, and cell phone using my Alumni Rewards VISA® Credit Card?
Yes. Many providers allow you to make their payments using your credit card, but please check with the providers since some may not allow this option. You will need to provide your Alumni Rewards VISA® Credit Card number and expiration date to your provider for payments using your credit card. SFCU treats your payment as a purchase with your rewards level determined by the merchant code. This option provides a nice way to have all your bills / expenses on one statement. Be sure to update your expiration date and credit card number any time a new credit card is issued.
NEW: Can I earn reward points by paying my non-debt bills using my Alumni Rewards VISA® Credit Card?
Yes. You will earn great rewards with the level determined by the merchant code. So even if paying your gas card, the merchant code may signify the transaction for 1x points for $1 spent, and not 3X points on gas purchases.
NEW: Is there a fee when I pay my bills using my Alumni Rewards VISA® Credit Card ?
Stanford FCU does not charge a fee. We treat your payment as a purchase with your rewards level determined by the merchant code. Please check with the provider to see if they charge processing or convenience fees when paying a payment with your credit card.
Can anyone get a Stanford FCU Alumni Rewards VISA® Credit Card?
The credit card is exclusively for Stanford Alumni and a credit application must be approved prior to card issuance.

Does the Alumni rewards credit card have a special offer for balance transfers?
Yes. It is a 1.99% APR for 6 months as long as the balance transfer is made within the first 60 days of account opening. There will be other balance transfers promotions throughout the year. We encourage you to check your emails or mail box for additional information from Stanford FCU.

Do I get extra points for gas or grocery purchases?
Yes. You receive triple the points on gas purchases and double the points on grocery purchases. Stanford FCU does not control how merchants are categorized. Please be aware that the merchant must have the merchant code signifying that the transaction is for purchase at a gas station or grocery store. Transactions within other establishments count as one reward point.

How do I earn extra points?
You can earn 10,000 bonus points if you spend $1,000 on your Alumni Rewards VISA® credit card in first 90 days of account opening. Balance transfers are not eligible.

Does Stanford Alumni Association receive compensation from Stanford FCU?
Yes. The Stanford Alumni Association and Stanford Federal Credit Union have a sponsorship and licensing agreement. This program assists in supporting activities and services for alumni and students.

What is the maximum dollar amount I can earn on bonus points?
The bonus points are capped at $6,000 per year.

What is the cash equivalent for each reward point?
Every 1-reward point is equal to $0.01.

What are the fees associated with this card?
Your Alumni Rewards VISA® credit card has minimal fees. Below are the existing fees:

$7.00 or the amount of the required minimum payment, whichever is less, if you are five or more days late in making a payment
Late Payment Fee
$20.00 or the amount of the required minimum payment, whichever is less
Returned Payment Fee
$25.00 or the amount of the returned convenience check, whichever is less
Returned Convenience Check Fee
$12.00
Document Copy Fee
$45.00
Rush Fee

The Stanford FCU Alumni Rewards VISA® credit card, you also enjoy these no fee features:

  • No foreign transaction fee
  • No annual fee
  • Up to $15 late fee
  • No balance transfer fee
  • No over limit fee
  • No penalty APR
  • No card replacement fee
Where do I redeem my reward points?
  • Sign into your Stanford FCU Online Banking
  • In Accounts Overview page under Credit Card Accounts, click on your Alumni Rewards VISA® credit card
  • In the new credit card account info page, click browse rewards on the left hand side to manage redeem your reward points
Can I manage my Alumni Rewards VISA® Credit Card account using my mobile device?
Yes. Bank on your schedule with the Stanford FCU Mobile Banking App. You can stay on top of your credit card account balances; pay your credit card bill with you SFCU checking or savings accounts and more. You can download our mobile banking app by visiting Apple and Google Play Store today.

How do I request a credit line increase?
To request an increase, please login to Stanford FCU Online Banking to submit a new credit card application or contact us at 888.371.8584.

Who should I contact if I have questions about my Alumni Rewards VISA® credit card?
Please contact Stanford FCU at 888.371.8584.

My Alumni Rewards VISA® Credit Card has been lost/stolen, what should I do?
If you suspect your card has been lost or stolen, please contact Stanford FCU at 888.371.8584.To better assist us in servicing your account, please let us know where your card was lost/stolen and the last authorized transaction on the card.

When will I receive my new Alumni Rewards credit card?
You will receive your Alumni Rewards VISA® Credit Card within 10 business days after you are approved. If you haven’t received it, please contact Stanford FCU at 888.371.8584.

How can I avoid problems using my credit card when I’m traveling?
We recommend that you set a travel notice on the credit card you plan to use while traveling in order to prevent any interruption in card access. To set a travel notice, sign into Online Banking and complete the Travel Plan Advisory form. If you don’t have access to Online Banking, you can set a travel notice by please contact Stanford FCU at 888.371.8584.

What VISA® benefits do I get with my Alumni Rewards credit card?
  • Auto Rental Collision Insurance
  • Lost Luggage Purchase Security
  • Travel Accident Insurance
  • Travel and Emergency Assistance
  • ID Theft Protection
  • Cell Phone Protection

For more information, please contact Stanford FCU at 888.371.8584.

How do I change or get a personal identification number (PIN) for my credit card?
You can simply call the 1.888.891.2435 to get or change the PIN. You must call from the primary phone number listed on file.

Can I use my Alumni Rewards VISA® Credit Card at an ATM in foreign country?
Yes. The largest networks are the MasterCard/Cirrus, VISA®/Plus and American Express networks which have ATMs worldwide in more than 100 countries. Remember these 3 important considerations when using foreign ATMs:

  • Some foreign ATMs are only available during normal business hours
  • Many foreign ATMs offer instruction in English, but not all of them
  • You PIN must be 4 digits. Some ATMs do not accept PINs longer than 4 digits
What are some tips for using ATM in foreign countries?
ATMs can be used to get foreign currency while traveling and may save you money when compared to buying currency at exchange rate booths. Despite the advantages, you need to be prepared for special circumstances that can arise when using an international ATM. Here are a few tips to help you on your way:

    • Check the network: Check your card’s network. Cards in the Cirrus and Maestro networks often feature ATMs with easy-to-read instructions in English
    • Research the country: There are some countries where ATM transactions are blocked. Please research the country to verify whether you will be able to use your credit card
    • Understand the types of fees charged: Fees may be incurred for using the ATM and there may also be fees for currency conversion and cash advance. It is usually better to make fewer larger transactions instead of multiple smaller ones
    • Make sure your PIN is valid: Some ATMs only allow 4-digit PINs. If your current PIN is longer than 4 digits, you may need to get a new PIN before you start your trip
    • Have a backup plan: Some ATMs limit your access to a primary checking account, so have an alternative means of making purchases such as using foreign currency, Travelers Cheques, or a debit card
    • Additional tips: Remember that not all foreign ATMs offer instructions in English

If you are unable to use a foreign ATM, you may be able to use your credit card to make a cash advance at a local bank

How do I request a new replacement Alumni Rewards VISA® credit card?
You can request an additional card or a replacement card by calling 888.371.8584 or send us a secured message once you log on to Stanford FCU Online Banking.

Can I use my Alumni Rewards VISA® credit card to make payments in Bill Pay?
No. This feature is not yet available.

Can I access my Alumni Rewards VISA® credit card account information online?
Yes. You can do all these things online:

  • Get a summary of your current account status, including balance, available cred and payment information
  • Make your credit card payment online
  • Download transactions for use with financial management software
If I suspect fraud or forgery, what should I do?
  • Sign into your Stanford FCU Online Banking
  • In Accounts Overview page under Credit Card Account click on your Alumni Rewards Credit Card
  • In the new credit card account info page click HELP & INFO select Contact Us
  • Complete the Fraud Affidavit form under the If You Suspect Fraud section
  • Fax it to the number provided on the form. You may also mail it to the address provided on the Contact Us page
If I want to dispute a transaction, what should I do?
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps:

1. Double-check your receipts and check with other authorized users of your card

2. Contact the merchant where the purchase originated

3. If you are unable to resolve your dispute with the merchant then complete the following:

  • Sign into Stanford FCU Online Banking
  • In Accounts Overview page under Credit Card Account click on your Alumni Rewards Credit Card
  • In the new credit card account info page click HELP & INFO select Contact Us
  • Complete the VISA® Dispute form under the Dispute A Transaction section
  • Fax it to the number provided on the form
When will I get my EMV Chip Alumni Rewards VISA® credit card?
By June 2016, all Alumni Rewards VISA® Credit Cards will be chip-enabled cards.

What is EMV Chip Card?
  • Peace of mind: Your Alumni Rewards VISA® credit card features the additional security of an embedded microchip (also called an EMV card or Chip). Your chip card comes with proven technology that is already in use around the world. This makes traveling international now even easier. Show with confidence – at home and abroad – knowing that the chip in your card can help protect you from fraud.
  • Chip-enabled cards are easy to use: Your Alumni Rewards VISA® credit card has chip and magnetic stripe technology. That means that regardless of what type of terminal a merchant has, you’ll be able to use your card anywhere VISA® is accepted.
  • Pin vs. Signature: Depending on the merchant, you will either be prompted to sign for the transaction or to enter your PIN.
How do I use an EMV chip card to make a transaction?
  • Insert the card – chip first – into the terminal. The EMV card remains in terminal for the entire transactions
  • Follow the prompts on the terminal’s screen. Depending on the merchant, you will be prompted for a PIN or a signature. If you are prompted for a PIN, enter your PIN using the keypad
  • If you are prompted for a signature, sign for transaction
  • Remove the chip card after the transaction is approved and you are prompted to do so
  • Take your receipt
Can I use my EMV Chip card at merchants that do not have a chip-enabled terminal yet?
Yes. If a merchant does not have the technology to read an EMV Chip Card, you simple swipe the magnetic stripe on the card, just as you would for a credit card that is not an EMV Chip card.

Can I get an auto loan discount?
Yes. If you are a member of the Stanford Alumni Association, you are eligible for the .50% APR discount. You may also want to take a look at the membership rewards webpage for additional loan discounts. Please note that the discount cannot be combined with any other offer including membership rewards. It does not include refinancing existing Stanford FCU auto loans and some additional restrictions may apply.

How do I qualify for the $500 off closing cost for my mortgage loan?
You must be a member of the Stanford Alumni Association. You may also want to take a look at the membership rewards webpage for additional loan discounts. Please note that the discount cannot be combined with any other offer including membership rewards. It does not apply to investment property, commercial, or HELOC loans.