Transfer Funds FAQ

Video | Guide

NEW: How do I make a quick transfer to another account??
From the My Accounts page, click on the vertical bars next to the account name (or swipe to the left on a touch device) and select Quick Transfer.
What are the required steps if my external transfer is $2,500 or more?
If your external transfer is $2,500 or more the system will prompt you to approve the external transfer in “Review Online Activity” using a Secure Access Code (SAC). Once you have successfully approved the transaction and submitted the SAC in “Review Online Activity” the status of the transaction will change from “Drafted” to “Authorized”. Until this occurs, your transaction is not complete. Below are screenshots in step by step instructions that will walk you through the process.
Step 1:
step-1
Step 2:
step-2-jpg
Step 3:
step-3-jpg
Step 4:
step-4
Step 5:
step-5
Step 6:
step-6
Step 7:
step-7
How long does it take for external transfer(s) to post to my account?
All recurring external transfers will post 1 to 2 business days after the external transfer is scheduled.
What if I need to make a change to my recurring transfer series?
Please follow the instructions below to cancel and create a new recurring transfer:

  1. Login to Online Banking,
  2. Click Tools & Requests > Review Online Activity,
  3. Select “Recurring Transactions” and;
  4. Click “Actions” then select “Cancel series”

recurring-issue2

Once you confirm the series is cancelled, you will need to create a new recurring external transfer series:

  1. Click Payments & Transfers > Transfer Funds
  2. Follow the prompts to make it a recurring transfer

Remember it will take 1 to 2 business days for external transfers to post to your account.

For example:
If you have an external recurring transfer that needs to be every 15th of the month, your external recurring transfer should be scheduled at least by the 11th (to ensure non-business days and two processing days).

How do I add an External Transfer Account?
It’s easy. Log in to Online Banking then go to Payments & Transfers > Add External Account. Then follow the prompts.
What are test deposits? How do I verify them?
When adding an account you own at another financial institution, it must be verified. To do that, two to three small deposits will be made into the account. Once deposited, you will need to confirm the deposit details. To verify your trial deposits, follow these steps:

STEP 1: Receive Test Deposits
Within three business days, we will make two small deposits into your source account.

STEP 2: Check Deposit Amounts
Log into your source account to review the deposit amounts made. Deposits should appear as TRANSFER and/or ACCTVRFY. Write down the amounts for reference.

STEP 3: Confirm Deposit Amounts
Log onto Stanford FCU Online Banking, go to Payments & Transfers and select Add External Account > Step 2.Verify Your Account. Select the source account and enter the deposit amounts. If the amounts entered by you match the amounts of the deposits we made, the account will be enabled immediately for External Transfers.

How many external accounts can I add?
You can add as many as you need. Please note, you will be required to go through an authentication process for each of those accounts that you own.
Which Stanford FCU accounts are eligible to send and receive External Transfers?
Your Stanford FCU checking, savings, and money market accounts are already eligible.
Which external accounts are eligible to send and receive External Transfers?
Most external checking, savings, and money market accounts are eligible, along with some brokerage accounts at select institutions.

The following external accounts are not eligible for the Stanford FCU External Transfer service:

  • Individual Retirement Accounts (IRAs)
  • Custodial and/or Trust Accounts
  • Certificate of Deposits (CDs) or other time-based accounts
  • Loan Accounts (including credit card and equity accounts)

Other restrictions may apply; contact your financial institution with questions.

How do External Transfers work?
Stanford FCU processes Electronic Transfer Funds via the Automated Clearing House (ACH) secure network. This is the same network used by the Federal Reserve to clear checks between financial institutions.

Stanford FCU submits a request to the ACH network to transfer funds between the accounts you’ve specified. ACH then uses its secure channels to complete the transaction. This procedure is similar to the process an employer uses for direct payroll deposits.

How can I review my recurring transfer?
Recurring transfers are viewable under Tools & Requests >Review Online Activity > Recurring Transactions.
What time will my recurring transfer process?
Recurring transfers will process 5:00 pm PST.
How do I set up recurring or future dated transfer?
Under Payments & Transfers >Transfer Funds. For a recurring transfer check the box “Make this a recurring transaction”. To make a future dated transfer select the date from the calendar.
Can I set up recurring or future-dated External Transfers?
Yes. External Transfers may be scheduled up to 365 days in advance from the date the transfer is to be made (called a “Single External Transfer”). Recurring External Transfers may also be scheduled for regular intervals (e.g., monthly) for the same amount between the same two accounts (called a “Recurring External Transfer”). You can schedule recurring External Transfers to be made on the 1st of the month, 15th of the month, last day of the month, Weekly, Every other week, Monthly, Quarterly, Semi-annually, and Yearly.
Is there a fee to use External Transfer?
No. There is no fee to use this service.
How will I know when an External Transfer is complete?
You can see your history by going to Tools & Requests > Review Online Activity. It provides an up-to-date report on your External Transfer requests over the past 180 days. Each transfer request is displayed along with the date and status of the transfer. You should also be able to confirm the completion of the transfer by viewing your account activity with your financial institution after scheduled completion of your request.
Can I disable External Transfers?
Please contact Member Service at 888.723.7328 if you would like to disable this feature.
When do you execute my External Transfer request?
Provided you’ve made your transfer request before the daily cut-off time of 1PM Pacific Time, your request is processed electronically one to two business days following the date of your request.

If you initiate an External Transfer after the daily cutoff time, the transfer will be debited from the source account on the second business day following the request date. Please note that all External Transfers requested during the weekend, up until the Sunday cutoff time, will be debited from the source account on Monday.

Scheduled and Recurring Transfers are processed on their send date.

Depending upon the financial institution, it may take an additional business day for the transfer to be reflected in the account balance of the destination account.

 

Member to Member Transfer

Video | Guide
Can I transfer to another SFCU member?
Yes. To transfer to another member within Online Banking, go to Payments & Transfers >Transfer to Member.
What information do I need to transfer money to another member?
You will need to provide the following information for a single transfer or to link the other members account. Keep in mind this is only for transferring to another member’s Stanford FCU account and you will not see their balance information.

  • Account Number
  • Type of Account
  • First three letters of the persons last name
How long will it take to for the funds to be transferred?
Transfers are instant.
Can I use the feature to transfer to people outside of Stanford FCU?
You may only transfer funds to another member of Stanford FCU. However, you can use the Pay A Friend function to transfer money to people outside of Stanford FCU.
What is the “Link Account” feature in Member to Member transfer for?
The “Link Account” feature allows you to do recurring or future dated transfer to another Stanford FCU member. No other information is shared when you use this feature.