Security FAQ

Video | Guide

NEW: Why am I getting a security alert?
By default, there are several critical notifications that you will receive when changes are made on your account. The default alerts can be changed by going to Profile & Settings > Manage Alerts > Security Alerts.

NEW: How do I change my alert settings?
Once logged in, default alerts can be changed by going to Profile & Settings > Manage Alerts > Security Alerts. You can change the method in which you receive the alerts by clicking on “Edit Delivery Preferences”. Please note that the default method is Secure Message and Email.
NEW: Can I use multiple Login IDs with Touch ID/Fingerprint or Passcode on the same device?
Unfortunately, only one Login ID can be used on the same device for Touch ID/Fingerprint or Passcode.
NEW: Can I enable both Touch ID/Fingerprint and Passcode for the same Login ID?
Yes, you can enable both options and select which method to use on the app home screen.
What is a Secured Access Code (SAC)?
Stanford FCU is taking your Online Banking security to the next level with our Secured Access Code. It’s an advanced way to make certain that you, and only you, gain access to your accounts and financial information.
What are your password recommendations?
Make sure that your password is 8 or more characters and combines letters, numerals and symbols. Don’t use the same user ID and password for your Online Banking as you do for other sites.
What is one of the best ways to protect my information on my mobile phone?
Consider a screen lock on your mobile device. Many mobile phones offer this option, as well as other customizable security settings, that can help keep your phone and information secure.
How often should I update my computer’s operation system and browser?
You should always keep your computer operation system and browser up to date with the latest software and security downloads. You can turn on the automatically update function to allow the patches or service packs installed as soon as it becomes available.
How safe are my transactions done in Online Banking?
We use the concept of layered security. It is often described as “defense-in-depth,” and relates to building a deep and elastic defense model. Our Online Banking platform architecture protects you with security measures across all delivery channels, regardless of the endpoint or device that you are using for your banking.
How can I protect myself from social networking sites?
Limit the amount of personal information you provide on social networking sites. The more information you post, the easier it may be for a criminal to use that information to steal your identity, access your data or commit other crimes.
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