Mobile Wallets

Mobile Wallets are no longer the wave of the future. They’re an everyday payment option.

Mobile Wallets offer a convenient and secure way to make purchases using a mobile device. With a quick tap of your phone, you can use your Stanford FCU credit or debit card to complete your transaction.

To learn more contactless payments, visit VISA.

Mobile Wallets offered at Stanford FCU

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1. Set up your Mobile Wallet

Choose the option (Apple Pay, Samsung Pay, Android Pay) that is compatible with your mobile device. Download the appropriate app and follow the installation instructions. You may be prompted to contact Stanford FCU to activate your card for use on your mobile device. This is an important step to confirm your identity and prevent unauthorized use of your card.

2. Make a Contactless Purchase


Wherever you see the contactless symbol, you can use your mobile wallet. Select the Stanford FCU payment card within your mobile device and either tap or hover your device over the merchant card reader to activate the transaction.

 

Benefits of using Mobile Wallets

Safe and Secure

When you add your cards to a digital wallet, a unique number is assigned, encrypted and securely stored in your phone. Whenever you make a purchase, the unique number, along with a transaction-specific security code, is used to process your payment. Your actual debit and credit card numbers are never shared with merchants or transmitted with the payment.

Your Privacy Matters

Stanford FCU and mobile wallets help ensure your information remains confidential.
Your transaction information is not saved on your phone, so your payments are private. Since you never have to show your card, you never reveal your name, card number, or security code to the cashier when you pay in a store.

 

FAQs

What is Mobile Wallet?
Mobile Wallet is a revolutionary contactless payment technology that allows you to purchase items by loading your cards onto your mobile device and then tapping the device or hovering close to the card reader rather than using your physical card.
Why is Mobile Wallet Technology more secure?
When consumers hand over credit or debit cards to pay, their card numbers and identities are visible. Mobile Wallet solutions use unique tokens rather than actual credit or debit card numbers. These solutions assign, encrypt and securely store a unique “token” for each transaction. When a purchase is made, the token, along with a transaction-specific dynamic security code, is used to process the payment. The actual card number is never shared with merchants or transmitted with the payment.
Which Stanford FCU cards can I load onto my mobile device?
All debit and credit cards can be loaded, with the exception of the Health Savings Debit Card (HSA).
What if a cashier asks for the last digits of my card number?
Your card number is never used in a mobile wallet transaction. Should the cashier need the last digits of your unique number, this can be found with your card information in your mobile wallet.
What if my card is deleted from my mobile wallet?
You can remove your card from your mobile wallet at any time. It will have no other impact on your actual card status, so you can continue using the plastic card as usual.

Stanford FCU may also remove your card from your mobile wallet for one of the following reasons:

(1) You reported your card lost or stolen, and we blocked the card and deleted it from the mobile wallet.

(2) We detected fraud on your account, blocked the card and deleted it from your mobile wallet to protect you.

Are my purchases protected under zero liability?
Yes. Whether you use a digital account number or a physical Visa card, you are protected with Visa’s Zero Liability Policy against fraudulent transactions.

What if my physical VISA card is lost or stolen?
Please contact Stanford FCU at 888.723.7328 as soon as possible. Once you receive your replacement card, you can add your new card to your mobile wallet and delete the one which was lost.

What if my mobile device is lost or stolen?
Contact Stanford FCU at 888.723.7328 to delete your card from your mobile wallet. You can continue using your card as normal.

What should I do when I receive a new, renewed or replacement card?
For any new or replacement cards, you will go through the initial set up to add the card to your mobile wallet. For a card renewal, the new expiration date will be automatically provided by Visa, so no action is required by you.

Why might the dollar amount shown in my mobile wallet be different from my actual purchase price?
Some purchases require a pre-authorization before you can actually make the purchase, such as at gas stations and vending machines. In these instances, your mobile wallet will show the authorization amount and not the final purchase price. The final purchase price will be accurate in Online and Mobile Banking, and on your account statement.

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