For Lost or Stolen Cards
If your card is lost or stolen, or if there are any unauthorized charges to your card, please call 888.723.7328.
If you have questions regarding your Stanford FCU card, call us at 650.723.2509.
Let us Know Before Traveling
To avoid card interruptions while traveling, be sure to let us know your travel dates prior to your trip. Login to online banking, click Tools & Requests > Submit Travel Notice, then follow the prompts. Please list all areas you may be visiting and any layover cities. Once the travel notice is submitted, you will receive a secured message that it has been filed. Please allow one business day for processing. The more advance notice you can provide, the better. If you need assistance, please contact Member Services at 650.723.2509.
Your Stanford FCU debit and credit cards are the go-to cards for purchases, easy access to cash and much more! Here are some security tips to help keep you and your money safe while using your cards:
- Treat your card like cash and keep it in a secure location.
- Do not write your Personal Identification Number (PIN) on your card or keep it with your card.
- Don’t lend your card or give your PIN to anyone—not even a Stanford FCU employee.
- Use an ATM in a well-lighted location that is free of shrubbery and decorative partitions.
- Prepare paperwork prior to arriving at the ATM.
- Always shield the ATM keypad, so that anyone waiting to use the ATM cannot see you enter your PIN.
- Never count cash at the machine. Wait until you are in a secure place.
- If you are involved in a confrontation with an assailant who demands your money, comply.
- Never let your card out of your sight, even while a transaction is being recorded.
- Always check the total of each transaction before you sign the sales slip and never sign one without a dollar amount.
- Shred your sales draft receipts before discarding them. Request that the merchant does the same.
- Be sure to record all transactions in your checking account register.
- Check your monthly statement for accuracy and/or suspicious charges.
- Keep records of all of your cards, including the contact information for each issuer.
- Report lost or stolen cards IMMEDIATELY. If stolen, notify the police department, as well.