We Stand For You

Your life doesn’t revolve around banking, but here at Stanford Federal Credit Union, our banking revolves around you.

What’s new

couple looking at phoneWe regularly survey members to learn more about how we can help you DO MORE and BANK LESS. Here are some recent changes based on member feedback:

Enhancements to Mobile and Online Banking: 

  • CardSwap: Automatically add your Stanford FCU Credit or Debit Card information to your existing subscription and digital point-of-sale services, such as Amazon, Netflix, 24-Hour Fitness and Hulu. Find CardSwap in Mobile or Online Banking under Tools and Requests.
  • Point of sale withdrawal description: It’s now easier to see your debit card transactions at a glance! We’ve removed the words “Point of Sale Withdrawal” from the description so that the merchant name is more prominent. See an example on desktop and mobile.
  • Loan payment details: See exactly how much of your payment went to your principal balance and how much went toward interest for each of your loans.
  • Enhanced consumer loan application and deposit account opening: Enjoy a streamlined process, enhanced security, and the ability to save the application and return later to complete it.

What’s coming

Enhancements to Mobile and Online Banking: 

  • Symantec VIP security token authentication: Strong multi-factor authentication is easy to enable and helps prevent attacks. Secure your information with a single swipe or use of a security code.
  • Auto-pay option for all loans: Save time by setting up your monthly loan payments in Mobile and Online Banking. Once you schedule the auto payments, you won’t have to think about it again!
  • Improvements to the Update Contact Info form: You’ll have new options to add a mailing address, international address, or share contact information between joint accounts.

 

Comments from Stanford FCU Members

 

❝ Beats any impersonal bank we’ve used! – SFCU staff is personable and makes us feel that they not only care about us but also about the best use of our finances and how to optimize them.
Patrick H.
February 2018

 

❝ Excellent service, aimed at building long term relationships.
Tom M.
February 2018


Your feedback is important to us! If you receive a survey, please take a few minutes to answer the questions and let us know how we’re doing. The surveys are reviewed across all levels of Stanford FCU, and we take action.

Whenever you need to reach us, call 888.723.7328 or send us a secure message through Mobile or Online Banking. We’d love to hear from you.

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