Debit Card FAQs

How long will it take to get my card?
If you open your account at a branch, you can get your debit card instantly. If you open your account online, and are not near a branch, it will take 3 – 5 business days. If you’re requesting a replacement card and are not able to visit a branch, it will take 3 – 5 business days.
How do I activate my card?
To activate your card, call the number on the front of the card (866.762.0558) from the primary phone number we have on file for you and follow the prompts. If you do not know which number is your primary, log into online banking and you can find it under “Profile and Settings / Update Contact Info”. If you have your PIN, you can also do a Point of Sale (POS) or ATM transaction to activate.
How do I activate my card if I live outside of the United States?
If you have a brand new card, your PIN will be mailed separately. You can then activate your card by going to an ATM or making a Point of Sale (POS) purchase. If you do not have a PIN, please contact us by phone at 888.723.7328 or send a secure message from online banking to request a PIN to be mailed to you.
How do I change my PIN?
You can change your PIN at any one of our branches or any Stanford FCU ATM. If you are not near a branch or ATM, you can call 866.762.0558 and follow the prompts to reset your PIN.
How do I change my PIN if I live outside of the United States?
Call us at 866.762.0558 using the primary US telephone number we have on file for your account and follow the prompts to reset your PIN. If you do not know which number is your primary, log into online banking and you can find it under “Profile and Settings / Update Contact Info”.
I live outside the United States, I received my card, but no PIN, what do I do?
You can contact us by phone at 888.723.7328 or via secure message from online banking and we can order a PIN for you.
I’m having issues and can’t activate my card, what do I do?
If you’re calling 866.762.0558 (the number located on the sticker on the front of the card), be sure you are calling from the primary phone number we have on file for you. If you do not know which number is your primary, log into online banking and you can find it under “Profile and Settings / Update Contact Info”. You can also do a Point of Sale (POS) or ATM transaction to activate your card.
I lost my card, what do I do?
If your card is lost or stolen, or if there are any unauthorized charges to your card, please call 888.723.7328 immediately so the card can be blocked. If stolen, notify the police department to file a report.
I will be travelling, how do I prevent my card from being blocked when I’m out of state/the country?
To avoid card interruptions while traveling, be sure to let us know your travel dates prior to your trip. Login to online banking, click Tools & Requests > Submit Travel Notice, then follow the prompts. Please list all areas you may be visiting and any layover cities. Once the travel notice is submitted, you will receive a secured message that it has been filed. Please allow one business day for processing. The more advance notice you can provide, the better. If you need assistance, please contact Member Services at 888.723.7328.
How can I protect my account?
You can control your Debit cards by using Card Nav. CardNav adds another level of security to your cards by letting you decide how and when they can be used, and alerting you when any types of transactions you specify take place. You can even set personal spending limits that help you stay within your budget goals. All this can be done from your smartphone or tablet.
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