Credit Card FAQs

How long will it take to get my card?
Cards are mailed within 7-14 business days.
How do I activate my card?
To activate your card, call the number on the front of the card (866.762.0558) from the primary phone number we have on file for you and follow the prompts. If you do not know which number is your primary, log into online banking and you can find it under “Profile and Settings / Update Contact Info”. If you have your PIN, you can also do a Point of Sale (POS) or ATM transaction to activate.
How do I activate my card if I live outside of the United States?
If you have a brand new card, your PIN will be mailed separately. You can then activate your card by going to an ATM or making a Point of Sale (POS) purchase. If you do not have a PIN, please contact us by phone or secure message to request a PIN to be mailed to you
I’m having issues and can’t activate my card, what do I do?
If you’re calling tel. 866.762.0558 (the number located on the sticker on the front of the card), be sure you are calling from the primary phone number we have on file for you. If you do not know which number is your primary, log into online banking and you can find it under “Profile and Settings / Update Contact Info”. You can also do a Point of Sale (POS) or ATM transaction to activate your card.
I lost my card, what do I do?
If your card is lost or stolen, or if there are any unauthorized charges to your card, please call 888.723.7328 immediately so the card can be blocked. If stolen, notify the police department to file a report.
How can I protect my account?
We offer real time fraud text alerts to help prevent fraudulent transactions from occurring on your credit cards.
I will be travelling, how do I prevent my card from being blocked when I’m out of state/the country?
To avoid card interruptions while traveling, be sure to let us know your travel dates prior to your trip. Login to online banking, click Tools & Requests > Submit Travel Notice, then follow the prompts. Please list all areas you may be visiting and any layover cities. Once the travel notice is submitted, you will receive a secured message that it has been filed. Please allow one business day for processing. The more advance notice you can provide, the better. If you need assistance, please contact Member Services at 888.723.7328.
Can I see what rewards are available?
Yes, you can visit www.selectyourrewards.com/sfcu to see all the available options.