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Our University Avenue, Pampas Lane and Embarcadero Road Branches are open M-F from 10-4. Our Redwood City, Tresidder and Medical Center Branches are closed indefinitely in response to the Governor’s shelter-in-place mandate. All other banking services are continuing as usual. Please contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

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Alert Notification Icon

Our University Avenue, Pampas Lane and Embarcadero Road Branches are open M-F from 10-4. Our Redwood City, Tresidder and Medical Center Branches are closed indefinitely in response to the Governor’s shelter-in-place mandate. All other banking services are continuing as usual. Please contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

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Search the Website Personal Business Wealth Management ATM & Branch Locator

FAS-TELL

FAS-TELL Touch-Tone Telephone Banking

FAS-TELL allows members to perform basic banking transactions from any touch-tone telephone. Check your account balances, transfer money between accounts, make a loan payment, and more.

SFCU Mobile App Logo

Banking with Stanford FCU is easy with our Mobile App

Download our Mobile App to any smart phone to access many more services like depositing a check, viewing your statements, and transferring funds from another financial institution.

Get IOS AppGet Google App

FAS-TELL Guidelines

  • Make sure you have a FAS-TELL Personal Identification Number (call 650.723.2509, option “0” to request a PIN)
  • Once you have your PIN, call 650.723.2509
  • For English press “1”, for Spanish press “2”
  • Enter your Member Number
  • Enter your PIN
  • Choose the function you wish to perform

Helpful Tips

  • No need to wait for voice instructions if you’re already familiar with the transaction codes
  • To repeat choices press *
  • To return to the previous menu press #
  • When entering dollar amounts, no decimal points are needed. Example: Enter “$500.00” as “50000”
  • To exit FAS-TELL, simply hang-up
  • To speak to a Member Advisor press “0”

Function Menu

To select an account to work with press “1”

  • Account Summary press “1”
  • More Detail press “2”
  • Transfer Funds and Payments press “3”
  • Transfer Money press “1”
  • To Make Payment on your Loan press “2”
  • Transfer Money into your Account press “3”
  • Advance from a Loan into your Account press “4”
  • Transfer from your Account to Another Member’s account press “5”
  • Work with another Account press “4”
  • More Choices press “6”
  • Report a Lost or Stolen Card press “3”

To Transfer Money press “2”

  • Transfer to another Account press “1”
  • To Make a Payment on a Loan press “2”
  • Transfer Money into Your Account press “3”
  • Advance from a Loan into your Account press “4”
  • Transfer from Your Account to Another Member’s Account press “5”

Balances press “3”

General Information press “4”

  • Locations and Office Hours press “1”
  • Locate the Nearest ATM press “2”
  • Report a Card Lost or Stolen press “4”