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Beware of holiday scams as merchants prepare for increased online sales as a result of store closures and restrictions due to the COVID-19 pandemic. Learn more.

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Beware of holiday scams as merchants prepare for increased online sales as a result of store closures and restrictions due to the COVID-19 pandemic. Learn more.

FAS-TELL

FAS-TELL Touch-Tone Telephone Banking

FAS-TELL allows members to perform basic banking transactions from any touch-tone telephone. Check your account balances, transfer money between accounts, make a loan payment, and more.

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Banking with Stanford FCU is easy with our Mobile App

Download our Mobile App to any smart phone to access many more services like depositing a check, viewing your statements, and transferring funds from another financial institution.

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FAS-TELL Guidelines

  • Make sure you have a FAS-TELL Personal Identification Number (call 650.723.2509, option “0” to request a PIN)
  • Once you have your PIN, call 650.723.2509
  • For English press “1”, for Spanish press “2”
  • Enter your Member Number
  • Enter your PIN
  • Choose the function you wish to perform

Helpful Tips

  • No need to wait for voice instructions if you’re already familiar with the transaction codes
  • To repeat choices press *
  • To return to the previous menu press #
  • When entering dollar amounts, no decimal points are needed. Example: Enter “$500.00” as “50000”
  • To exit FAS-TELL, simply hang-up
  • To speak to a Member Advisor press “0”

Function Menu

To select an account to work with press “1”

  • Account Summary press “1”
  • More Detail press “2”
  • Transfer Funds and Payments press “3”
  • Transfer Money press “1”
  • To Make Payment on your Loan press “2”
  • Transfer Money into your Account press “3”
  • Advance from a Loan into your Account press “4”
  • Transfer from your Account to Another Member’s account press “5”
  • Work with another Account press “4”
  • More Choices press “6”
  • Report a Lost or Stolen Card press “3”

To Transfer Money press “2”

  • Transfer to another Account press “1”
  • To Make a Payment on a Loan press “2”
  • Transfer Money into Your Account press “3”
  • Advance from a Loan into your Account press “4”
  • Transfer from Your Account to Another Member’s Account press “5”

Balances press “3”

General Information press “4”

  • Locations and Office Hours press “1”
  • Locate the Nearest ATM press “2”
  • Report a Card Lost or Stolen press “4”