Why is my FICO® Score not available in Online or Mobile Banking?

Here are the reasons why you may not see your FICO Score in Online or Mobile Banking:

  • You’re a new Stanford FCU member (we update the FICO Score quarterly)
  • You opted out (contact us to opt back in by calling 888.723.7328 or send a secure Message in Online or Mobile Banking)
  • You are not the primary account holder on the account
  • We have information about you that is mismatched or missing, e.g., an address change that has not been updated with Stanford FCU or Experian
  • Your credit history is too new
  • Your account status is abandoned, bankrupt, fraud, closed, revoked, charged off, lost or stolen
  • You have a foreign address


Need access to your accounts on the go?

Handle all your personal banking in one convenient and secure place, and deposit checks with a click of your smartphone. Just download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.



Learn more about the convenient services offered through Online and Mobile Banking.

Contact us for personalized assistance

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Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

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8-11 AM & 2-6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
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Please use secure Message for account inquiries.
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