Why do I keep getting locked out of Online Banking? - Stanford Federal Credit Union Skip to main content
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Global supply chain issues are impacting delivery times for plastic credit and debit cards. We appreciate your patience and understanding as you wait for your card. A digital version of your card is always available in Online Banking and the mobile app, so you can load it to your mobile wallet, add it to your subscriptions, and shop online. Go to Services > MORE OPTIONS > Digital Card.

Alert Notification Icon

Global supply chain issues are impacting delivery times for plastic credit and debit cards. We appreciate your patience and understanding as you wait for your card. A digital version of your card is always available in Online Banking and the mobile app, so you can load it to your mobile wallet, add it to your subscriptions, and shop online. Go to Services > MORE OPTIONS > Digital Card.

Why do I keep getting locked out of Online Banking?

If you enter incorrect login information several times in a row, your account will be locked for security reasons. Once your account has been locked, you can unlock it yourself with the Unlock link located right below the login box. Complete the information on the form correctly, and your login will be unlocked immediately. Note: If you accidentally locked your login because you forgot your password, be sure to use the Forgot Password link after unlocking your login.

If you do not remember your password after the first or second attempt, you can reset it yourself by clicking on the Forgot Password link just below the login boxes.

You will then choose a verification method by which a Secure Access Code will be sent to you. Once you enter the Secure Access Code, you will be able to change your password. This ensures that a fraudulent person is not trying to gain access to your accounts. Never share this Code with anyone, including people claiming to be from Stanford FCU!

You can change your passwords any time within Online or Mobile Banking by choosing Settings > Security Preferences > Change Password.

 

You might also consider using Mobile Banking instead of Online Banking. You can set up your login with a fingerprint, so you don’t need to worry about remembering a password! 

Just download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.

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Learn more about the convenient services offered through Online and Mobile Banking.

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