Alert Notification Icon

Four branches are now open to serve your needs: Medical Center is open M-F 9-5. University Avenue and Pampas Lane are open M-F 9-5 and Saturdays 9-4. Embarcadero Road is open M-F from 8-5. Our Redwood City and Tresidder Branches remain closed. All other banking services continue as usual. Contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

Alert Notification Icon

Four branches are now open to serve your needs: Medical Center is open M-F 9-5. University Avenue and Pampas Lane are open M-F 9-5 and Saturdays 9-4. Embarcadero Road is open M-F from 8-5. Our Redwood City and Tresidder Branches remain closed. All other banking services continue as usual. Contact us 24/7 at 888.723.7328 with questions or concerns, or send a secure Message through Online or Mobile Banking. COVID-19 Updates.

Why do I keep getting locked out of Online Banking?

If you enter incorrect login information several times in a row, your account will be locked for security reasons. Once your account has been locked, you will need to contact a Member Advisor at 650.723.2509 (local) or 888.723.7328 toll free, Option 0 to reset your account.

If you do not remember your password after the first or second attempt, you can reset it yourself by clicking on the Forgot Password? link just below the login boxes.

You will then choose a verification method by which a Secure Access Code will be sent to you. Once you enter the Secure Access Code, you will be able to change your password. This ensures that a fraudulent person is not trying to gain access to your accounts.

You can change your passwords any time within Online or Mobile Banking by choosing Profile & Settings > Security Preferences > Change Password.

 

You might also consider using Mobile Banking instead of Online Banking. You can set up your login with a fingerprint, so you don’t need to worry about remembering a password! 

Just download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.

 

 

Learn more about the convenient services offered through Online and Mobile Banking.

Contact us for personalized assistance

Icon Browsers

Secure Message

Already a member? Send us a secure Message through Online or Mobile Banking. Just Login with your existing Login ID and Password.

Live Chat

Live Chat

Monday – Friday: 8 AM – 6 PM PT
Saturday: 9 AM – 4 PM PT
Sunday: Closed
Live Chat

Email Icon

Email

Please use secure Message for account inquiries.
info@sfcu.org