Browser Assistance

Be sure all cookies are enabled for your Online Banking session. Below, you may find instructions for your browser:

Internet Explorer:

For IE version 6: At the top of your browser click Tools, then click Internet Options. In the center section, click the Delete Cookies button and then click OK. Click the Delete Files button and check the box that shows Delete All Offline Content, then click OK.

For IE version 7: At the top of your browser click Tools, then click Internet Options. In the Browsing History area click the Delete button. Then click the buttons to delete files and cookies.

Once either of the above is completed, click the Security tab and click Custom Level. This error may have occurred because you recently upgraded your browser to Internet Explorer version 7 (IE7). Whether or not this browser has been uninstalled, there is a setting to change. Scroll about 2/3 of the way down the page to “Navigate sub-frames across different domains” and set to “enable”. Please close your browser and re-launch it. This will now allow normal navigation.

Mozilla Firefox:

  1. Click Tools, then Options
  2. Go to the Privacy tab
  3. Click Settings in the Private Data area
  4. Be certain ALL boxes are checked EXCEPT Saved Passwords
  5. Click OK
  6. Check the box that shows “Always clear my private data when I close FireFox”
  7. Click OK
  8. Close ALL FireFox browsers
  9. Relaunch the browser

When logging into Online Banking, if you are prompted with a window to save your password, please click Never for this site.



Under the Safari menu there is a selection for Empty Cache. The user is prompted with the question “Are you sure you want to empty the cache? The answer is Empty. The user should then close and relaunch the browser.


Under the Safari menu, select Preferences, and then choose the Security tab. Click on Show Cookies, and a list will pop up showing all of the cookies that are currently stored in Safari. If the user just wants to delete the SFCU cookie, it is titled Select the cookie from the list and click Remove. Otherwise the user can just clear all cookies by selecting Remove All. Choose Done once finished and then close and restart the browser.

Google Chrome:

To clear your browsing data, follow these steps:

  1. Click the Tools menu.
  2. Select Clear browsing data.
  3. Select the checkboxes for the types of information you wish to remove. Click a link below to find out more about each option.

Clear browsing history

Clear the list of the websites you’ve visited in Google Chrome. Their content will no longer be searchable from the History page. Clearing your browsing history specifically deletes the following:

  • URLs of web pages you visited from the History page
  • Cached text of those web pages
  • Snapshots of those web pages for thumbnails
  • IP addresses that were pre-fetched from those web pages

This option does not clear cookies set by those pages or your download history. Learn how to clear history for a specific day.

Clear download history

Clear the list of files you’ve downloaded using Google Chrome. The actual files are not removed from your computer. Learn how to clear specific download records.

Empty the cache

Delete any stored text of web pages you’ve visited in Google Chrome. Browsers store elements of web pages to speed up the loading of the webpage during your next visit.

Delete cookies

Delete all cookies created by websites you’ve visited. Cookies are files that store user information, such as your preferences for the website or profile information. Learn how to delete a specific cookie.

Clear saved passwords

Clear records of your usernames and passwords that you’ve asked the browser to save. Learn how to remove specific password records.

  1. Use the ‘Clear data from this period’ drop-down menu to select how much of your information you want to delete. By default, Google Chrome only clears information collected in the last 24 hours. To clear browsing information from a longer period of time, select another option in the drop-down menu. To wipe out all data, select the Everything option.
  2. Click the Clear Browsing Data button.

What are Temporary Internet Files?

  • Temporary Internet Files, also known as the browser cache are files that are stored on your computer by Internet browser.
  • Temporary Internet Files (or cache) folder contains web page content that is stored on your hard disk for quick viewing.
  • Temporary Internet Files allow Internet browsers to download only the content that has changed since you last viewed a web page, instead of downloading all the content for a page every time it is displayed – so, the purpose of Temporary Internet Files is to speed up the loading of websites that you visit frequently by keeping copies of the web pages and graphics on your computer.

Why is it important to delete Temporary Internet Files?

Your computer stores all information your Internet surfing. Some part of your Internet history is stored in Temporary Internet Files. Computer stores Temporary Internet Files to help the computer speed up the common tasks you perform. Unfortunately, your information might be easily accessed by others. So to protect your privacy, you should take the right measures. Of course you can try to delete Temporary Internet Files and other computer history tracks manually but in some situations it’s not enough.
For more privacy protection you should delete Temporary Internet Files on a regular basis either manually or using special software.

What is browser cache?

Browser cache (also known as Temporary Internet files) stores the content of all the web pages that you have visited (including pictures, animation, movies, etc) during a session. This speeds up the displaying of pages you frequently visit as a web browser can open them from your hard disk instead of downloading them from the web. However, it can be a threat to your privacy because everyone who has access to your computer can see some personal information – by simply opening the cache file/folder (Temporary Internet Files), anyone can see what videos you’ve watched, what pictures you’ve seen, where you’ve been online and more.

How can I clear cache (clear browser)?

Storing cache files can make browsing the web faster because it usually takes your computer less time to display a web page when it can open page’s elements or even the entire page from your local Temporary Internet Files folder. To safeguard your information, you should clear cache regularly. You can clear cache using special software or manually.

What are cookies?

Cookies are messages that web servers pass to your web browser when you visit Internet sites. Your browser stores each message in a small file, called cookie.txt. When you request another page from the server, your browser sends the cookie back to the server. These files typically contain information about your visit to the web page, as well as any information you’ve volunteered, such as your name and interests.

Examples of cookies:

Cookies are most commonly used to track web site activity. When you visit some sites, the server gives you a cookie that acts as your identification card. Upon each return visit to that site, your browser passes that cookie back to the server. In this way, a web server can gather information about which web pages are used the most, and which pages are gathering the most repeat hits.

Cookies are also used for online shopping. Online stores often use cookies that record any personal information you enter, as well as any items in your electronic shopping cart, so that you don’t need to re-enter this information each time you visit the site.

Servers also use cookies to provide personalized web pages. When you select preferences at a site that uses this option, the server places the information in a cookie. When you return, the server uses the information in the cookie to create a customized page for you.

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