Phishing scams lure account holders into providing personal or financial information to scammers posing as a legitimate business. Most phishing scams are conducted through email, with messages containing links that ask for your personal data or to download spyware to your computer or mobile device. Other phishing scams are conducted by phone call, text messages and social media. Fraudsters use sophisticated tactics to impersonate reputable companies, including Stanford Federal Credit Union.
If you suspect you’re a victim of phishing:
- Ensure that your computer’s firewall, anti-virus and spyware detection software is current.
- Run a virus scan on your computer and clean up any viruses or trojans that are detected.
- Change your Account Access password from an uninfected computer.
If an email looks suspicious or is from an unknown source, do not provide any information, open any attachments or click on any links. Look up the website of whoever the message appears to be from and go to it directly. Always beware of anyone who contacts you asking for personal information, such as account numbers. Your bank or credit card issuer already has them and shouldn’t be asking for them.
Watch out for emails, messages or phone calls that:
- Request your confidential information like your SSN, account numbers, login IDs, PINs and passwords.
- Threaten to close or suspend your account or state that it’s been compromised.
If you suspect that your Stanford Federal Credit Union account has been compromised, we’re here to help. Contact us right away at 888.723.7328 or send us a secure message through Online Banking.