Here are some frequently asked questions about our Gift card program.

General

Q: How does the gift card work?

Q: Is the gift card a credit card?

Q: Whom do I contact if my gift card has not been received or is lost/stolen?

Purchasing a Gift Card

Q: How will I know my gift card purchase was successful?

Q: Is there a fee?

Q: Can I rush my gift card order?

Q: Can I have the gift card sent to me?

Q: How can I cancel my order?

Q: Can a gift card be sent to a P.O. Box, APO, or international?

Q: Can a P.O. Box be used as a billing or mailing address?

Using the Gift Card

Q: How do I activate my gift card?

Q: What if the item I want to purchase costs more than the value on my Gift Card?

Q: When will the gift card be received?

Q: Can I add additional value to the Gift Card?

Q: Who can use the card?

Q: Can I use the gift card to make a purchase that is larger than the balance on the card?

Q: Can I use my Gift Card at an ATM?

Q: Does my Gift Card work at Gas Stations?

Q: Whom do I call if I think there has been a transaction error on my Gift Card?

Q: Can I use my card for recurring transactions?

Q: Can I stop payment on a purchase I made with the card?

General

Q: How does the gift card work? Return to Top

A: The gift card is a prepaid card that can be used everywhere Visa Debit Cards are accepted. Because it's a prepaid card, spending is limited to the amount of money on the card. When the recipient makes a purchase with the gift card, the purchase amount is deducted from the card balance.

Q: Is the gift card a credit card? Return to Top

A: No. The gift card is a prepaid card. While a prepaid card looks similar to a credit card, gift card recipients do not have a line of credit. They can only spend up to the balance on the card.

Q: Whom do I contact if my gift card has not been received or is lost/stolen? Return to Top

A: If the gift card has not arrived within 5-7 business days, please call 800-847-3473. If lost or stolen, please call the same toll free number.

Purchasing a Gift Card

Q: How will I know my gift card purchase was successful? Return to Top

A: You will receive an online receipt once you have successfully purchased a gift card. In addition, you will receive an email confirmation of your order at the email address you provide during the purchase process.

Q: Is there a fee? Return to Top

A: Fees associated with the gift card can be found in the Terms and Conditions and/or on this website. But merchants will never charge the recipient a fee for paying with the gift card.

Q: Can I rush my gift card order? Return to Top

A: Yes, you will be provided delivery options during your purchase. Remember, you can also enter the optional recipient email address with a special message to let them know their gift card is on its way.

Q: Can I have the gift card sent to me? Return to Top

A: Yes, you can select to have the gift card sent to you or to the gift recipient.

Q: How can I cancel my order? Return to Top

A: You cannot cancel your order after the purchase is completed.

Q: Can a gift card be sent to a P.O. Box, APO, or international? Return to Top

A: No, a gift card will not be sent to a P.O. Box, APO, or international address.

Q: Can a P.O. Box be used as a billing or mailing address? Return to Top

A: No, a P.O. Box cannot be used as a billing or mailing address.

Using the Gift Card

Q: How do I activate my gift card? Return to Top

A: You must activate your card before it can be used. You may activate your card right here on the website or by calling 800-847-3473.

Q: What if the item I want to purchase costs more than the value on my Gift Card? Return to Top

A: When you present your Gift Card as payment, simply inform the cashier of the value of your card. You can then choose another form of payment for the remaining portion of your purchase.

Q: When will the gift card be received? Return to Top

A: Once you have completed your purchase, the processing of your gift card order begins immediately. Depending on the shipping method you select, the recipient could receive the card in a few days!

Q: Can I add additional value to the Gift Card? Return to Top

A: No, this card is not re-loadable meaning once the balance is spent, the card should be cut up and thrown away.

Q: Who can use the card? Return to Top

A: Only the recipient whose name appears on the card may use it.

Q: Can I use the gift card to make a purchase that is larger than the balance on the card? Return to Top

A: No, since the available card balance is a fixed amount. However, you can request to pay the balance of the purchase with cash, check, or a credit or debit card.

Q: Can I use my Gift Card at an ATM? Return to Top

A: In order to use your Gift Card at an ATM, you must write us to obtain a Personal Identification Number (PIN): P.O. BOX 2394 OMAHA, NE 68103-2394

Q: Does my Gift Card work at Gas Stations? Return to Top

A: Yes, simply present your gift card to the attendant for payment. Your gift card cannot be authorized from a "pay at the pump" device. Take it in to the cashier and let them know how much gas you want to purchase.

Q: Whom do I call if I think there has been a transaction error on my Gift Card? Return to Top

A: If you believe there is an error, such as a purchase that you do not recognize, simply call us at 800-847-3473.

Q: Can I use my card for recurring transactions? Return to Top

A: No, the Gift Card may not be used for automatic recurring transactions such as Internet service providers or health club fees. The card may not be used for Internet gambling or any illegal activity.

Q: Can I stop payment on a purchase I made with the card? Return to Top

A: No, it is not possible to stop payment on a purchase that is made after the card has been presented for payment.