Business Banking

User Authority Levels

Business BillPayer FAQs

Here you'll find a list of Frequently Asked Questions about our Business BillPayer service.

Access Questions: What do I do if I forget my password?; How many times can I attempt to log in unsuccessfully before being locked out of my account?; What do I do if I am locked out of my account?; What will prevent me from enrolling in Business BillPayer?; How long before Business BillPayer times out?; How many Level 1, Level 2 or Level 3 users are allowed in Business BillPayer?
Maintenance Questions: Can I change my personal information, such as name, business name, address, phone number, or email address?; How many e-mail addresses does Business BillPayer support?; When setting up an account, can I put spaces in the account number field?; The biller account numbers appear to be hidden, how can I make sure that they have the correct account?
Feature Questions: Does Business BillPayer send out an end of year statement?; Can I use Business BillPayer in combination with Quicken or Microsoft Money?; Am I able to transfer money from one institution to another?; Will I be able to transfer or move funds from one account to another within Stanford Federal Credit Union accounts?; Can I receive e-Bills within Business BillPayer?; How many invoices can I attach to a payment?
Security Questions: Is Business BillPayer Secure?
Payment Questions: When does CheckFree send payments ACH, corporate check, or laser draft?; What kind of envelope is used when a payment is mailed?; Does Business BillPayer support court-ordered payments or federal tax payments?; Does Business BillPayer support payments made outside of the United States?; Do Business BillPayer checks expire?; Can Business BillPayer pay e-Bills automatically?; How do I get a biller to accept electronic payments or to send e-Bills?; What happens if a biller rejects a payment?; If a payment is now listed in the “Recent Payment” section, why has my account not been debited yet?; Can I change, or get a refund of, a payment processed as an electronic payment?; Can I request a copy of a check?; Can I initiate an inquiry about a payment?

Access Questions

What do I do if I forget my password? Return to Top

Follow the procedures on the Sign In page, by clicking the “Forgot your username or password?” link, or, they can call our 24x7 Contact Center (888)-918-7657 for assistance.

How many times can I attempt to log in unsuccessfully before being locked out of my account? Return to Top

After the fifth try the account is locked and you must call 24x7 Contact Center (888)-918-7657.

What do I do if I am locked out of my account? Return to Top

You must call our 24x7 Contact Center (888)-918-7657. If you remember the original password, the Contact Center representative can reset the password. If you do not remember the original password, the representative will request a system-generated password that will be mailed to your address on file for security precautions. If locked out, you may request that the Contact Center representative schedule payments, cancel payments and various other tasks on your behalf.

What will prevent me from enrolling in Business BillPayer? Return to Top

You may not enroll if you:

Have a foreign address
Have a PO Box address
Are missing any of the required information outlined on the enrollment form
Fail the verification process during enrollment
Have an outstanding debt with CheckFree

How long before Business BillPayer times out? Return to Top

Business BillPayer will provide a warning message at eight (8) minutes of inactivity; if you do not respond to the warning then your session will be terminated two (2) minutes later.

How many Level 1, Level 2 or Level 3 users are allowed in Business BillPayer? Return to Top

Only one (1) Level 1 user is permitted in Business BillPayer, this is the user whom originally enrolled in the service. An unlimited amount of Level 2 and Level 3 users are permitted.

Maintenance Questions

Can I change my personal information, such as name, business name, address, phone number, or email address? Return to Top: Yes, you can change your name, phone number, and email address. Only the Level 1 user can update business information. See User Authority Levels for more information.
How many e-mail addresses does Business BillPayer support? Return to Top: The system supports one e-mail address per user on the account.
When setting up an account, can I put spaces in the account number field? Return to Top: No, you must enter the account number without spaces or dashes.
The biller account numbers appear to be hidden, how can I make sure that they have the correct account? Return to Top: You can go to “Manage My Bills”, select the biller from the drop down list, and then select “Update Biller Information”. Then you will be able to view and/or change the account number and other biller information that can be modified.

Feature Questions

Does Business BillPayer send out an end of year statement? Return to Top: Business BillPayer does not offer this feature. Business BillPayer does retain all e-bills and payment history for six months. This also includes an “Audit Trail” that details who scheduled and approved payments.
Can I use Business BillPayer in combination with Quicken or Microsoft Money? Return to Top: You can import transaction information to Quicken 2004 or earlier versions. Business BillPayer does not support Microsoft Money downloads.
Am I able to transfer money from one institution to another? Return to Top: No, Business BillPayer does not support the ability to transfer funds from one financial institution to another.
Will I be able to transfer or move funds from one account to another within Stanford Federal Credit Union accounts? Return to Top: Yes, through SFCU’s Business CUOnline. Business BillPayer does not support this functionality.
Can I receive e-Bills within Business BillPayer? Return to Top: Yes, but only from billers who have contracted with CheckFree to offer electronic billing.
How many invoices can I attach to a payment? Return to Top: Business BillPayer allows up to 10 invoices be attached to a single payment.

Security Questions

Is Business BillPayer Secure? Return to Top: Yes. Business BillPayer uses 128-bit browser encryption to send and receive payment information.

Payment Questions

When does CheckFree send payments ACH, corporate check, or laser draft? Return to Top: CheckFree evaluates the risk of each subscriber based on the subscriber’s credit rating and payment history with CheckFree. This evaluation produces a score, which is used to establish a daily, weekly, and monthly threshold amount that will determine how the payment will be sent. The lower the risk, the more likely CheckFree will send the payment, up to the threshold amount, by ACH or corporate check.
What kind of envelope is used when a payment is mailed? Return to Top: Business BillPayer sends Corporate Check payments in plain white window envelopes with the following return address:
Payment Processing Center
PO Box 182477
Columbus, OH 43218

Business BillPayer sends laser draft payments in double window envelopes, with your address as the return address. If a payment is returned, it will be returned to you.
Does Business BillPayer support court-ordered payments or federal tax payments? Return to Top: No, you may not make court-ordered payments or federal tax payments through Business BillPayer.
Does Business BillPayer support payments made outside of the United States? Return to Top: No, Business BillPayer does not allow for payments outside of the United States.
Do Business BillPayer checks expire? Return to Top: Yes, corporate checks and laser drafts expire 180 days from the date of issue. If the check is not cashed within the specified period, the check will not be honored.
Can Business BillPayer pay e-Bills automatically? Return to Top: Yes, the full amount due can be set up to be paid automatically, unless you set a maximum amount. Amount due is either the amount of the bill, such as a telephone bill, or the minimum payment on a credit card.
How do I get a biller to accept electronic payments or to send e-Bills? Return to Top: If the biller would like to become an e-Biller, they can go to http://checkfreecorp.com for more information. The biller can then follow the instructions to begin receiving payments via ACH.
What happens if a biller rejects a payment? Return to Top: If the payment was made by a laser draft check, the payment will be returned to the financial institution that services the account. If the payment was made by a corporate check, the payment will be sent back to CheckFree. CheckFree will conduct research to see if they can resend the check or they will contact you for more information.
If a payment is now listed in the “Recent Payment” section, why has my account not been debited yet? Return to Top: Since Business BillPayer utilizes the risk-based model the funds are not withdrawn from your account until the payment due date, in most cases. However, corporate checks are mailed three days before the due date and most electronic payments are sent out one day before the due date, in most cases. Also, if the payment is made by laser draft check, the funds will not be withdrawn until the biller cashes the check, and then the check must clear the subscriber’s financial institution.
Can I change, or get a refund of, a payment processed as an electronic payment? Return to Top: If the payment status is “Recent Payments”, you can attempt to cancel the payment. Once an electronic payment is processed, the biller is in possession of the funds and you need to contact the biller to request a refund.
Can I request a copy of a check? Return to Top: You can ask a 24x7 Contact Center representative to open a case. A case can be opened on a corporate check. You may be referred to Stanford Federal Credit Union for a copy of the check.
Can I initiate an inquiry about a payment? Return to Top: Yes, you can initiate an inquiry in two convenient ways: you can open a “payment inquiry” via Business BillPayer’ messaging system or you can contact the Member Services number located within Business BillPayer.

Stanford Federal Credit Union